Enterprise Rent-A-Car

4.2
915 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

5800 Fleur Dr, Des Moines, IA
50321, United States
(844) 996-0646
https://www.enterprise.com/en/car-rental/locations/us/ia/des-moines-international-airport-62e2.html
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About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Renting a car at Des Moines International Airport? Enterprise Rent-A-Car is Here For It. Whether it's a vacation, a business trip or an unexpected change in plans, we have the right rental car for you. Choose from our wide selection of vehicles, including compact cars, passenger vans, family SUVs & more. Enjoy easy, stress-free rentals and friendly service from a team that’s always ready to go the extra mile. Reserve your rental car at Des Moines International Airport today.

Location

Enterprise Rent-A-Car
5800 Fleur Dr, Des Moines, IA
50321, United States

Hours

Reviews

4.2
915 reviews
5 stars
614
4 stars
112
3 stars
51
2 stars
36
1 star
102

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised staff for being friendly and helpful, while others reported rude interactions and poor phone support.

Vehicle Condition

Customers appreciated the cleanliness and condition of the vehicles, but there were complaints about receiving the wrong vehicle type and issues with pre-existing damage claims.

Rental Process

The rental process was generally described as smooth and efficient, though some customers experienced long wait times and confusion regarding policies.

Communication Issues

Many customers reported difficulties in reaching customer service by phone, leading to frustration and unresolved issues.
  • NF
    Nell Flemer
    Dec 12, 2025
    1.0
    Scammy and classless. Miller and Carter at the DSM location tried to charge me for preexisting damage on the car, which I didn’t see at pickup because the car was covered in road salt and dirt. I should have assumed a scam attempt would be made when I declined the damage waiver charge in favor of my own insurance. Learn from my mistake, take photos and video at both ends and insist on a car that is clean enough to see damage. Or better yet avoid this company entirely.
  • SC
    Shantell Cortez
    Nov 27, 2025
    1.0
    Horrible experience! This is the one enterprise that was open when I was able to get off work and figured it would be easy enough to come in before my rental period ends to extend the rental. I was unaware that there are completely different rules between stand alone enterprises and airport ones. I felt disrespected, spoken to as if I did not understand and like the wool was trying to be pulled over my eyes and then to turn it around on me as if I should have known better. Highly disappointed in the service received!
  • BB
    B
    Oct 27, 2025
    5.0
    I was satisfied until I found out they gave me the smallest car in the entire USA...😉 Honestly, I got a better car than I expected, brand new. The staff was lovely, the pick-up and drop-off went smoothly. There is a very small chance that I will ever go back there, but I hope that other Enterprises work like on DSM.
  • ML
    Monica LeBrasseur
    Sep 17, 2025
    5.0
    Kendra went out of her way to help us when our rental broke down. Thank you. Kendra.
  • DJ
    Dan Jones
    Aug 14, 2025
    5.0
    Angel was very nice and helpful she deserves a BIG raise!
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car at Des Moines International Airport?

You can choose from a wide selection including compact cars, passenger vans, family SUVs, and more.

What are the operating hours of Enterprise Rent-A-Car at Des Moines International Airport?

The location is open Monday through Friday from 7:00 AM to 11:59 PM, Saturday from 7:00 AM to 11:00 PM, and Sunday from 7:00 AM to 11:59 PM.