Business Details
About
Auto Repair ShopAuto MaintenanceTire ShopBrake ShopOil Change Service StationCar Battery StoreAuto Air Conditioning ServiceSmall Engine Repair Service
Car-X Tire & Auto in Des Moines, IA is your one stop for oil changes, brakes, tires and all your auto repair needs.
Serving Des Moines, Saylorville, Johnston, Ankeny & more.
Locally owned and operated, Car-X Tire and Auto is just around the corner.
For service you can trust—from parts and labor to quality assurance, your car is in good hands. And so are you. We guarantee it.
Call your Des Moines, IA Car-X Man at (515) 262-6800 to schedule an appointment today.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- RestroomAvailable
Location
Hours
Reviews
4.1
234 reviews
5 stars
161
4 stars
21
3 stars
8
2 stars
10
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting Tom and his team for their exceptional care and support.
Service Quality
While some customers reported positive experiences with quick and effective repairs, others expressed concerns about upselling and unneeded repairs, indicating inconsistency in service quality.
Pricing Issues
Several reviews noted that prices were perceived as high or inconsistent, with some customers feeling overcharged for services compared to competitors.
Communication
Customers experienced mixed reviews regarding communication, with some appreciating timely updates, while others reported poor communication and lack of follow-up on service issues.
Trustworthiness
There were significant concerns about trust, with multiple customers alleging that the shop recommended unnecessary repairs or failed to fix issues correctly, leading to a lack of confidence in their services.
- CMchase magers3 days ago5.0Tom and his team do an amazing job. Thank you
- JSJudy SunkleNov 2, 20255.0I appreciated them getting me in when I scheduled an appointment and the call center never did put me on the schedule, but the young man got me in and got the car moving great place friendly people
- ABAnique BelaOct 30, 20255.0Thanks to Tom for actual caring, even though I don’t know much about my car he makes it easy.
- MRMichael RobinsonOct 29, 20255.0Mark was able to get us in and stored out truck overnight and out the next day which was amazing! We were traveling from Fort Worth Texas and had a wheel bearing fail south of Des Moines. He teams was amazing and even checked and replace both wheel bearings. Mark even helped us get a rental car! We highly recommend Car-X.
- CHCasey HadeSep 30, 20251.0SEPTEMBER 2025 0 stars. Do not take your car here. They changed my spark plugs (tuesday sept 16th) and told me my car was ready the next day. When I picked it up every single service light was lit up on the dash, the rpm was high and it would stall when given gas. I took it back immediately, they brought it back in the garage and popped the hood, I stood there for 20 30 mins thinking it should be a quick fix since all they did was put on spark plugs. I look back in and realized every single person went to lunch without one word to me. They take the full hour too. When i finally ask the ast manager what is going on he said now they are waiting for a part. They had my car 3 more days (I have voicemails)and said day one they changed $700 coils but still couldnt identify the problem. Then they said other codes were coming up after the botched spark plugs and that Chevy had to come in to do an emc reset. Well those codes weren't coming up before they touched my car but they wouldnt give me a straight answer and expected me to believe it is unrelated. Thursday the 18th I had to bring in my i.d. so the manager could take a picture of it with his cell phone, he said its a new requirement from chevy to prevent fraud. Chevy did not make it there until the next day, friday the 19th. But then they said he (person from Chevrolet)came and left and was supposed to be back that night but cant so now he will be in Saturday to finish it. Friday when I called nobody would pick up so the customer service line got them on the phone for me to ask about my car and their phone line had so much static I couldn't hear anything they said so I had to go in person to ask whats going on. nobody called me Friday at all. So when I just showed up after the phone wouldn't work at about 515pm Friday, the ast manager said he hasnt seen anything like this and admitted to having no clue whats going on. He also said Chevy is coming back Saturday. So late Saturday afternoon they left me a voicemail saying my car is ready. They did not charge me or the warranty company anything beyond the spark plugs so they knew this was their fault. I dont believe for one second they would have Chevy go out there and reset the emc out of their pockets if they did nothing wrong. Who knows if anything they told me even true. I picked my keys up Saturday and I picked my car up Sunday sept 21st. And after all that the worst part is when I needed documentation to get reimbursed for the rental I had to get so I could take my kids to school and go to work , they flat out refused. They wont give me any documents saying they had my car from the 17th -21st. They acted like I should be grateful for all the work they put in my car that didnt cost me even though it was their incompetent workers that lack basic mechanic skills that caused all of this. Tom the manager and the asst manager are very unprofessional and this business is ran by lying scam artists that shouldn't have jobs. This is a shining example of why mechanics and repair shops get a bad reputation, because of people like this. Don't ever take your car here. if your warranty only covers certain places, go to a different car x. They lie without hesitation, are incredibly unprofessional and cant even change spark plugs at car x at 4001 ne 14th st
Frequently Asked Questions About Car-X Tire & Auto
Can I schedule an appointment online at Car-X?
You can schedule an appointment at Car-X by visiting: https://www.carx.com/request-an-appointment/ .
Are there any coupons available for Car-X services?
Car-X coupons are available at https://www.carx.com/coupons/ by location.
Is financing available at Car-X?
Financing options for Car-X can be found at https://www.carx.com/auto-repair-financing .
How much is an Oil Change at Car-X?
Oil change pricing depends on the make/model of your vehicle, the type of oil used and local area in which the service is being provided. Contact your local Car-X to get pricing for your vehicle at https://www.carx.com/location_search/ .
Can I shop for tires online at Car-X?
You can search online for Tires at Car-X by vehicle, brand or size at https://www.carx.com/tires/ .
How much do Brakes cost at Car-X?
Your price will depend on the repair &/or replacements required for your vehicle and location. Contact your local Car-X for a free Brake Inspection at https://www.carx.com/location_search/ .
Does Car-X have franchise opportunities available?
Yes! Car-X has the best franchise fee structure in the Auto Repair Industry. Car-X franchisees get access to 50 years of industry expertise, powerful brand recognition, continual training and support. Learn more at https://carxfranchise.com/
How can I schedule an appointment at Car-X Tire & Auto in Des Moines?
You can schedule an appointment online by visiting https://www.carx.com/request-an-appointment/.
Are there any coupons or special deals available at Car-X?
Yes, Car-X offers coupons by location at https://www.carx.com/coupons/. Currently, there is a special offer for Oil Change, Tire Rotation & Wiper Blades for $39.99.
Does Car-X Tire & Auto provide financing options for repairs?
Financing options are available and can be found at https://www.carx.com/auto-repair-financing.
What are the operating hours for Car-X Tire & Auto in Des Moines?
Car-X is open Monday through Friday from 7:30 AM to 7:00 PM, Saturdays from 7:30 AM to 6:00 PM, and Sundays from 9:00 AM to 5:00 PM. They are closed on Thanksgiving and Christmas Day.
What payment methods does Car-X accept?
Car-X accepts Discover, Mastercard, and Visa. They also accept debit cards and mobile NFC payments but do not require cash only.
What types of auto repair services does Car-X offer?
Car-X provides a variety of services including oil changes, brake repairs, mufflers & exhaust, CV shafts & joints, electrical accessories, shocks & struts, suspension repairs, ABS repair, alternators & starters, radiator service, and more.
Can I buy tires online for my vehicle at Car-X?
Yes, you can shop for tires online by vehicle, brand, or size at https://www.carx.com/tires/.
Are there any nearby places that I can visit before or after my service at Car-X?
Yes, near Car-X you can visit the Central Iowa Safe & Lock Specialists if you need locksmith services, or check out Michelle's Lounge and The Broken Spoke Bar and Grill for dining and drinks.
Is there convenient access to grocery and financial services near Car-X?
Yes, ALDI USA supermarket is nearby for your grocery needs, and Liberty Tax offices are also close by for tax and financial services.
Are there other automotive-related businesses near Car-X that might be useful?
Nearby automotive businesses include Yanga Tire for tire repairs, Iowa Auto Top for upholstery, Off The Line Performance for repairs, and Amoco gas station for fueling your vehicle.