AutoZone Auto Parts

Reviews

• DK

  Dan Kane

  Dec 29, 2025
  1.0
  Stopped at this location out of necessity. I won't stop here again. No one here knows anything about their job.
• VK

  Valerie Kane

  Dec 29, 2025
  2.0
  I went into the E Euclid location because the website showed they had Casterol ATF+4 full synthetic transmission fluid that I needed for my power steering. There were two staff behind the counter, neither acknowledge that anyone even came through the door. I started looking through the aisles for transmission fluids. After finding them, I found the Casterol brand but not full synthetic. As I walked towards the counter to ask one of the people working, a gentleman came in the door & immediately headed towards the back wall as if he knew exactly where what he came in for located. The older gentleman working immediately asked the customer who had just came in if he needed help twice with no response from him, and I was already in front of him and had already asked for help, but was completely ignored, so as he was walking past me to hunt the customer who obviously didn't need his help down, I asked him if he had any casterol fluid in back that was full synthetic because your website indicated you have it in stock. He rudely said "no we don't carry that brand" and kept walking. I wasn't going to waste any more of my time arguing with the man, who clearly either had no clue what he was talking about, or he maybe just didn't care what I came in for, but either way, he either obviously lied, because there was Casterol brand on the shelf just not synthetic, or he's just oblivious to what there is on the shelves in the store he's working in. He obviously did not want my business, so I left & found help getting what I needed with a competitor, & will never step foot in that location again. I have been a customer for 10+ years at several other locations around Des Moines & surrounding areas, & thankfully this was the only location I have been treated with rude & completely unprofessional staff. The older gentlemen should not be in any retail position period obviously. He will lose business & profit for the company, as was blatantly obvious to me!
• SK

  Sam Klein

  Dec 18, 2025
  5.0
  Michelle was amazing and incredibly persistent in getting my rear windshield wiper replaced !! Excellent customer service !!!!
• JB

  Jessica Brewbaker-Hills

  Dec 18, 2025
  5.0
  On my drive home last night my SUV started throwing a code and shaking like no other! I limped into AutoZone and Dre C gave me fantastic customer service. He knew exactly what we needed to do to check the code, was really friendly & nice the whole time, and did a great job reassuring me that all would be well. My cell phone was dead on top of everything & they helped me use the landline to call my husband & let him know what was going on. With Dre’s reassurance I was confident that I could drive home & I did make it home.
• PM

  P M

  Dec 1, 2025
  1.0
  I came to this AutoZone to buy a can of starter fluid since my snowblower needed a little boost to get up and running. Found the lowest priced can I could ($5.49 shelf price) and brought it up to the register. Cashier scans it and it rings up at $7.99. I tell him that the price isn’t right on that and he starts arguing right out the gate. I offer to show him the price tag where I found it, and shocker: I was right. He then adjusted the price to $5.99, $0.50 higher than the tagged price, and then started arguing again when I called BS on a still-inaccurate price. He couldn’t contain himself, so he had to call another cashier over to fix his mess. She was condescending, rude, and told me to have a better day. My day was perfect until I had to deal with her and her coworker’s attitudes. The guy looked strung-out on something, and the lady was just a grumpy older woman who clearly needs an attitude adjustment. AutoZone would be better off shutting this location down, and maybe start running drug tests on their staff before and during employment. It’s clear they’ve got chronic issues with inaccurate pricing, and likely more issues behind the counter.

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