Business Details
About
Auto Parts StoreAuto Parts & AccessoriesAuto Accessories Store
Your local Advance Auto Parts at 3525 Merle Hay Rd in Des Moines offers automotive aftermarket products, free store services and same day options at most locations.
Our leading brands include FRAM fluids and oil filters, Carquest parts and DieHard® batteries. At most locations we offer free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing and free battery and oil recycling. Save by signing up for Speed Perks, the loyalty program that earns points toward discounts on store items and gas at participating Shell stations.
Call your local store or shop online today!
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.1
234 reviews
5 stars
132
4 stars
51
3 stars
23
2 stars
8
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of the staff, with specific mentions of employees going above and beyond to assist.
Product Availability
Customers frequently noted that the store had a good selection of parts and tools, often having what they needed in stock.
Return Policy Issues
Several reviews highlighted frustrations with the return process, particularly regarding defective items and the lack of professionalism from some staff during these interactions.
Mixed Experiences
While many customers had positive experiences, there were notable complaints about inconsistent service quality and some employees' lack of knowledge.
Efficiency
Customers appreciated the quick service and efficiency in handling transactions, although some reported delays during returns.
- QKQT Kay1 day ago1.0Needed a new battery. As soon as the guy saw it he said he couldn't test it. I had to show him how. AFTER purchase told me he couldn't install it. Asked if he could give me a jump but he couldn't figure out how to do it. While waiting for my wife I returned the battery. He was more than happy to do that. Went literally next door to AutoZone and bought a cheaper battery that they installed no hassle. Will never go back.
- NNNatashaSep 21, 20255.0Luke and Giovanny gave me the best service a woman could ever ask for at Advance Auto Parts. Me and my daughter experienced some stressful vehicle issues and Luke and Giovanny always came to the rescue. I appreciate having an auto shop I can trust!
- JNJoan NavaSep 2, 20255.0Terry and Nicholas, truly made my day amazing! When I thought everything in the world could go wrong, they turned it upside down and I left with a huge smile! I don’t do reviews often but man I won’t go anywhere else! Truly great customer service!
- LBlisana bounmivilayAug 27, 20255.0the blonde employee and the older guy are the only ones who seem to help properly
- EBE BAug 21, 20255.0I just wanna say that the people they have there really go above and beyond for a person, August 18, Monday I was looking for a starter for my thermal refrigerator not even a car and this gentleman searched high and low trying to figure it out even made phone calls. He had a second worker help him out they both double teamed it and finally found one for me You just don’t find help like that anymore but they sent me on the right direction and I was able to get that starter for my trucks refrigeration, Thank you very much fellas!!!
Frequently Asked Questions About Advance Auto Parts
Can Advance Auto Parts install/replace my car battery?
Yes, we will install your battery for free with purchase. Exclusions may apply*
Can Advance Auto Parts recycle used oil?
Yes, we will recycle your used motor oil. Exclusions may apply*
Can a Team Member check or charge my battery?
We can test the health of your battery but cannot charge it. We also sell replacement batteries and can install your new one for free. Exclusions may apply*
Will you buyback/purchase my used battery?
We do not buyback used batteries; however, you can bring it to our store, and we will recycle it for free. Exclusions may apply*
What discounts do you offer?
We are proud to offer a 10% military discount for active duty and veteran service members.
If I buy windshield wipers, can you install them?
Yes, we will install your windshield wipers for free with purchase. Exclusions may apply*
My check engine light is on; can a Team Member check that for me?
Yes, one of our Team Members will scan the engine codes for you. Exclusions may apply*
Can I return items to a different Advance Auto Parts store?
Yes, all you need is the item and the receipt.
Can Advance Auto Parts recharge my AC?
We cannot recharge your AC, but we do sell the recharging kits.
Can you make a copy of my car key or Fob?
We do not make copies of car keys or Fobs
Do you install brakes or alternators?
We do not install those kinds of parts; however, we do sell replacement parts in store or online.
Can you install headlight or taillight bulbs?
We do not install light bulbs, but we do sell replacement bulbs.
Can you repair my vehicle?
We do not do any repair or body work to vehicles.
Does Advance Auto test and install batteries?
Yes we do offer free battery installation on most products with purchase. We will also recycle and test your battery for free regardless if you bought it from us. Battery testing and installation is available at most of our locations.
How long do car batteries last?
Typically a car battery will last 2-5 years, with premium batteries lasting 5-6 years. But you should replace it every 4 years for safe measures if you want to avoid any unwanted problems.
What are the signs of a bad car battery?
Signs of a bad car battery can range from the need for frequent jump starts, slow to start, cranks or clicks but won't start, dash lights work but the vehicle won't start, etc.
How much does a car battery cost?
A traditional lead/acid car battery can range between $60-$120. The difference in cost comes from a variety of things, like the size of the vehicle or any special requirements needed from the battery, i.e. an increased resistant to cold or hot climates. The type of battery also has an affect on the price whether it be a lead/acid, calcium, lithium-ion, deep-cycle.
HOW DO BRAKES WORK?
Expand FAQ item
Brakes work by using friction to turn kinetic energy into heat. There are two designs: drum brakes (older), and disc brakes (newer). Both use hydraulic pressure to move a piston outward. In disc brakes, the piston is located inside a caliper that houses brake pads and fits over the rotor. The friction lining on the pads makes contact with the rotor to slow the vehicle. In drum brakes, the piston moves two curved shoes lined with friction material against the inside of the brake drum.
What services does Advance Auto Parts at 3525 Merle Hay Rd offer?
Advance Auto Parts offers automotive aftermarket products, free battery testing, free battery and wiper installations with purchase, free engine code scanning, free starter and alternator testing, and free battery and oil recycling.
Can Advance Auto Parts install my car battery?
Yes, they offer free battery installation with purchase. Exclusions may apply.
Does Advance Auto Parts recycle used motor oil and batteries?
Yes, the store recycles used motor oil and batteries free of charge. Exclusions may apply.
What are the operating hours for Advance Auto Parts at this location?
The store is open Monday through Saturday from 7:30 AM to 8:00 PM, and Sunday from 9:00 AM to 7:00 PM.
What payment options are accepted at Advance Auto Parts?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Does Advance Auto Parts offer curbside pickup?
Yes, curbside pickup is available at this location.
Can Advance Auto Parts test and scan my vehicle’s engine codes?
Yes, team members can scan engine codes and test your battery for free. Exclusions may apply.
Are there other automotive parts stores near Advance Auto Parts at 3525 Merle Hay Rd?
Yes, nearby automotive parts stores include CARQUEST Auto Parts and AutoZone, which could be helpful if you want to compare parts or services.
Which local dining options are near Advance Auto Parts for a meal before or after your visit?
Nearby dining options include Subway, Fazoli's Italian Restaurant, and 3B Grill offering various food choices convenient for a quick meal.
Are there any nearby services that complement your visit to Advance Auto Parts, such as car washes or repair shops?
Yes, Spotfree Car Wash and Car-X Tire and Auto offer car wash and repair services nearby to keep your vehicle in top condition after purchasing parts.