Business Details
About
Truck StopGas StationConvenience Store
Welcome to Pilot Travel Center in Council Bluffs, IA!
Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™.
For pro drivers, amenities like overnight parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive.
The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.9
1,237 reviews
5 stars
526
4 stars
362
3 stars
194
2 stars
51
1 star
104
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers noted that the restrooms and showers were clean, although some reported issues with cleanliness in other areas.
Customer Service
Feedback on staff was mixed; while some praised friendly and helpful employees, others reported rude and unprofessional behavior.
Parking Issues
Numerous complaints about limited parking availability and the presence of dropped trailers, which hindered access for active drivers.
Fueling Experience
Several customers experienced problems with fuel pumps, including slow dispensing and issues with holds on their cards.
Food Quality
Reviews highlighted poor food quality at the attached Arby's, with complaints about tasteless burgers and long wait times.
- AKabdi aziz kaariyeNov 15, 20251.0Thin pilot employee are very lazy because when you ask them a shower or any service you need they won’t give with respect example this morning I was taking a shower no body gave any attention so guys this location doesn’t have right employees so I can say bad place
- JTJohn TothNov 4, 20255.0Everyone was awesome.
- LHLisa HarperOct 30, 20254.0Friendly employees.
- BSBlake StrongOct 20, 20251.0$151 “hold” on my card for gas that was under $27 hold used for what reference it pulled my gas amount and the $151 from my account not processing pulled pilots answer wait on us 72 hours poor service for something not stated at the pumps as they claim.
- EEEnayatullah EnayatSep 22, 20251.0I had a really bad experience at this Pilot Center. It’s a disorganized and unprofessional place. The staff were very disrespectful and didn’t take my request seriously at all. I just wanted to make a simple paper copy, but they told me it’s not possible and insisted I use a text message instead, claiming they didn’t even have email. Overall, it was a zero-star experience and a complete waste of time. Please avoid this place
Frequently Asked Questions About Pilot Travel Center
Are there showers at this location?
For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .
What is the cost of a shower?
Shower prices vary by location. We recommend reaching out to the store directly for prices by location.
Can anyone purchase a shower?
Yes, anyone can purchase a shower at our locations.
What are the rules for overnight parking?
We recommend reaching out to individual stores directly with location specific questions regarding parking.
Does this location sell propane?
For a list of RV amenities and services, please visit our website at https://pilotcompany.com/rv-services or download the Pilot app and create an RV account.
Does this location have laundry facilities?
Laundry facilities vary by location. We recommend reaching out to the store directly with these concerns or you can use our store locater tool on our website: https://locations.pilotflyingj.com/search .
What payment methods do you accept?
We accept American Express, Discover, Mastercard, Visa, EBT, Apple Pay, Google Pay, and EBT.
Does this location have a CAT scale?
Yes, all of our locations have CAT scales.
What fuel options are located here?
Please visit our website for more information on fuel options and blends: https://pilotcompany.com/fuel-prices .
Does this location have a restaurant or driver’s lounge?
Restaurants and driver’s lounges vary depending on the location. We recommend reaching out to the store directly with these inquiries or using our store locator tool on our website: https://locations.pilotflyingj.com/search .
What services are available at Pilot Travel Center in Council Bluffs, IA?
Pilot Travel Center offers gas, diesel, DEF, Wi-Fi, overnight parking, showers, fresh foods, snacks, drinks, coffee, CAT scales, laundry facilities, and mobile fueling through its app.
Are showers available at the Council Bluffs Pilot Travel Center?
Showers are available for purchase, and anyone can use them. Prices vary by location, so please contact the store directly or use the store locator.
What payment methods does Pilot Travel Center accept?
Pilot Travel Center accepts American Express, Discover, Mastercard, Visa, EBT, Apple Pay, Google Pay, and other contactless payments.
Is there overnight parking available at this location?
Yes, overnight parking is available. For specific rules, please contact the store directly.
What are the operating hours of Pilot Travel Center in Council Bluffs?
The travel center operates 24 hours a day, 7 days a week, including holidays.
Does the Pilot Travel Center have a restaurant or dining facilities?
Restaurants and driver’s lounges vary by location. We recommend contacting the store directly or using the store locator for details on dining options.
Can I purchase an eGift card for Pilot Travel Center?
Yes, eGift cards are available. You can get them through the Pilot MyRewards app or their website.
What nearby dining options can I visit around Pilot Travel Center?
Nearby dining options include Arby’s, Burger King, Apple Barrel Restaurant, The Salty Dog Bar & Grill, and Tj Cinnamons bakery, ideal for meals before or after your visit.
Are there hotels or motels close to the Pilot Travel Center in Council Bluffs?
Yes, nearby accommodations include Best Western Crossroads of the Bluffs, American Inn, Market Place Places, and Super 8, providing convenient lodging options.
What nearby services support professional drivers around Pilot Travel Center?
Nearby services include CAT Scale for weighing trucks, Sapp Brothers for truck repair, Blue Beacon Truck Wash for vehicle cleaning, and Speedco for tire service.