Business Details
About
Auto Repair ShopBrake ShopAuto Air Conditioning Service
Since 1979, Mad Hatter Auto Repair has been putting your car back on the road. We know our customers lead busy lives and have places to go, so we strive to service your car swiftly with the most current technology. We want your experience with us to be a positive one, and our courteous, knowledgeable mechanics will stop at nothing to get you back out on the road as quickly as possible.
Details
- RestroomAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
568 reviews
5 stars
499
4 stars
33
3 stars7
2 stars4
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Ashton and the team received high praise for their friendly, informative, and professional service, making customers feel valued and understood.
Communication
Customers appreciated the clear and timely communication regarding repairs, costs, and updates throughout the service process.
Speed of Service
Many reviews highlighted the quick turnaround time for repairs, with several customers receiving same-day service.
Transparency
The shop was noted for its upfront pricing and detailed explanations of necessary repairs, allowing customers to make informed decisions.
Quality of Work
Overall, customers expressed satisfaction with the quality of repairs and diagnostics, often noting thorough inspections and effective solutions.
- DWDaisy WarrenNov 17, 20255.0Great service workers was friendly and they did an amazing job with my break booster.really happy with the results fats workers
- SDSarah DuncanNov 7, 20255.0I had to have the tensioner pulley belts replaced. They did an excellent job fixing my car, as well as communication. I never had to guess or worry about what the process was going to look like. I appreciate everyone I interacted with.
- BBBonnie BakerNov 6, 20255.0Very courteous and informative Does a thorough check and explanation of service. They fixed the front suspension prior to this visit and I was very pleased with the work. I will definitely be a return customer
- FMFrances MorrisonOct 28, 20255.0The time always comes around that your breaks need replacing. Car repairs can be a pain, but Ashton was awesome to work with, walked through the full vehicle inspection before any repairs were done, made sure to cover necessary repairs versus issues that may arise with time and what to look out for. It was an overall great experience, with good communication. I'll definitely be back for future repairs and maintenance.
- ADAlex Vidal DomingoOct 21, 20251.0They charged me $100+ just too look at the car and get a quote for the work. The quote I got was ridiculous, all the parts were at least twice the price of retail. Also, I couldn't get my head around labour, $70 to replace the battery!? When you are already charging $350+ for just the battery (Btw I have been using the battery for the last year and I haven't had a problem). Then the quote for the exhaust... the guy said between $300 and $10,000. A waste of time and money going there. Edit: I stopped by last ~8 months ago. I might not show up in the system because I ended up going with Unique Auto where they gave me a free estimate and better pricing so I never got anything done by you. Also, than you for enlightening me on the costs of running a business! Never heard about that before! Come on, don't give me DIY talk about the warranty and skilled technicians when talking about replacing a battery, AutoZone does it for free and a similar battery is half the price...
Frequently Asked Questions About Mad Hatter Auto Repair
What services does Mad Hatter Auto Repair offer?
Mad Hatter Auto Repair provides a range of services including brake repair, auto air conditioning service, muffler repair, oil change, wheel alignment, auto radiator repair, and tune-ups.
Where is Mad Hatter Auto Repair located?
It is located at 3338 W Broadway, Council Bluffs, IA 51501, United States.
What are the business hours of Mad Hatter Auto Repair?
They are open Monday through Friday from 7:30 AM to 5:30 PM and closed on Saturdays and Sundays.
How can I schedule a service appointment with Mad Hatter Auto Repair?
You can schedule an appointment online at https://madhatterautorepair.com/schedule/ or call +1 712-322-7500.
Is Mad Hatter Auto Repair accessible for customers with disabilities?
Yes, the shop has a wheelchair accessible entrance, parking, and restrooms to accommodate customers with disabilities.
Does Mad Hatter Auto Repair have any special recognitions or ownership?
Yes, the business is women-owned and welcomes LGBTQ customers, providing a welcoming environment for all.
Which nearby places can customers visit before or after their appointment at Mad Hatter Auto Repair?
Customers can visit Broadway Inn for lodging, Puerto Vallarta Mexican Restaurant for dining, or Estilos Hair Salon and Spa for beauty services, all located nearby.
Are there convenient food options near Mad Hatter Auto Repair?
Yes, nearby eateries include Arby's, Little Caesars Pizza, Burger King, Dairy Queen, and Popeyes® Louisiana Kitchen, offering various fast-food choices.
Which nearby health and medical facilities are close to Mad Hatter Auto Repair?
Nearby medical centers include Essence Med, Bluffs Family Health Care, Jenni Edmundson Physical Therapy, and Allergy, Asthma and Immunology Associates.
How does Mad Hatter Auto Repair accommodate customers with busy schedules?
They use the most current technology to service cars swiftly and aim to provide a positive experience with knowledgeable and courteous mechanics.