Business Details
About
Auto Repair ShopBrake ShopAuto Air Conditioning Service
Since 1979, Mad Hatter Auto Repair has been putting your car back on the road. We know our customers lead busy lives and have places to go, so we strive to service your car swiftly with the most current technology. We want your experience with us to be a positive one, and our courteous, knowledgeable mechanics will stop at nothing to get you back out on the road as quickly as possible.
Details
- RestroomAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
582 reviews
5 stars
512
4 stars
33
3 stars7
2 stars4
1 star
26
What are people saying?
AI-generated from recent customer reviews
Customer Service
Ashton received numerous praises for his friendly, informative, and professional service, making customers feel valued and understood.
Communication
Customers appreciated the clear and thorough communication regarding repairs, costs, and timelines, often receiving updates via text and calls.
Efficiency
Many reviews highlighted the quick turnaround times for repairs and diagnostics, with several customers noting same-day service.
Transparency
The shop was commended for its honesty in pricing and recommendations, allowing customers to make informed decisions about their vehicle repairs.
Overall Satisfaction
The majority of customers expressed high satisfaction with their experiences, often mentioning they would return and recommend the shop to others.
- DLDakine Love1 day ago4.0Fast, friendly, knowledgeable, wish pricing was a lil cheaper but dependable company. Thanks for fixing my dudes pick up!
- HSHeather Speck4 days ago5.0Vince, Ashton, and Kevin got the work done quickly and gave me peace of mind. I felt well cared for and relieved to resolve my stress.
- VGVasyl GyrychJan 2, 20261.0Very dissatisfied.. came there with my F350 to fix rear wheel seal leak.. they spend 2 hours thinking how to do it.. then told me that it takes 3 days to fix, because they don't have special tool.. charged me 75$ for nothing.. and wasted my time..
- BCBrett CaskeyDec 24, 20255.0I had been religious about using another auto service provider, but continued to be let down. Finally, I made the switch to Mad Hatter Auto Repair and there are zero regrets. They were pleasant, quick, and communicated in very effective ways.
- JMJ McGruderDec 14, 20255.0Collin was awesome to work with when calling back with the details regarding my car. He explained everything in an understandable manner for me — someone who is not experienced with the problem my car was having. He was not pushy with trying to have me do additional services outside of the main issue my car was in the shop for, which I can truly appreciate. My inspection was thorough & provided a lot of information for each problem my car was experiencing. I can’t complain with this service, & would recommend Mad Hatter to others for auto services.
Frequently Asked Questions About Mad Hatter Auto Repair
What services does Mad Hatter Auto Repair offer?
Mad Hatter Auto Repair provides a range of services including brake repair, auto air conditioning service, muffler repair, oil change, wheel alignment, auto radiator repair, and tune-ups.
Where is Mad Hatter Auto Repair located?
It is located at 3338 W Broadway, Council Bluffs, IA 51501, United States.
What are the business hours of Mad Hatter Auto Repair?
They are open Monday through Friday from 7:30 AM to 5:30 PM and closed on Saturdays and Sundays.
How can I schedule a service appointment with Mad Hatter Auto Repair?
You can schedule an appointment online at https://madhatterautorepair.com/schedule/ or call +1 712-322-7500.
Is Mad Hatter Auto Repair accessible for customers with disabilities?
Yes, the shop has a wheelchair accessible entrance, parking, and restrooms to accommodate customers with disabilities.
Does Mad Hatter Auto Repair have any special recognitions or ownership?
Yes, the business is women-owned and welcomes LGBTQ customers, providing a welcoming environment for all.
Which nearby places can customers visit before or after their appointment at Mad Hatter Auto Repair?
Customers can visit Broadway Inn for lodging, Puerto Vallarta Mexican Restaurant for dining, or Estilos Hair Salon and Spa for beauty services, all located nearby.
Are there convenient food options near Mad Hatter Auto Repair?
Yes, nearby eateries include Arby's, Little Caesars Pizza, Burger King, Dairy Queen, and Popeyes® Louisiana Kitchen, offering various fast-food choices.
Which nearby health and medical facilities are close to Mad Hatter Auto Repair?
Nearby medical centers include Essence Med, Bluffs Family Health Care, Jenni Edmundson Physical Therapy, and Allergy, Asthma and Immunology Associates.
How does Mad Hatter Auto Repair accommodate customers with busy schedules?
They use the most current technology to service cars swiftly and aim to provide a positive experience with knowledgeable and courteous mechanics.