Enterprise Rent-A-Car

4.0
332 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Council Bluffs, IA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Council Bluffs location today.

Location

Enterprise Rent-A-Car
3001 S 7th St, Council Bluffs, IA
51501, United States

Hours

Reviews

4.0
332 reviews
5 stars
210
4 stars
36
3 stars
15
2 stars
5
1 star
66

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and accommodating, with specific mentions of employees like Julian and Steven.

Rental Issues

Several reviews highlighted problems with vehicle cleanliness, maintenance, and availability, including receiving cars with mechanical issues or not having the reserved vehicle.

Reservation Problems

Customers frequently reported issues with reservations, including cars being given away, long wait times, and lack of communication regarding vehicle availability.

Mixed Experiences

While some customers had positive experiences with quick service and good communication, others faced significant frustrations leading to dissatisfaction and complaints.

Deposit Concerns

There were complaints about high deposit fees and issues with unauthorized charges after rentals, leading to distrust among some customers.
  • JB
    James Bridges
    Nov 7, 2025
    5.0
    I needed to rent a car due to a difficulty in finishing the repair of my car, which included several renewals of my rental agreement. Their team made these renewals simple and convenient. The staff went above and beyond. I will use this office again when the need arises.
  • RM
    Ronda Mitsch
    Nov 5, 2025
    5.0
    Great customer service.
  • WW
    Wolverine1228
    Oct 31, 2025
    5.0
    Fast and easy with great customer service..
  • TT
    Tori Tackett
    Oct 10, 2025
    5.0
    Everyone was very nice and extremely helpful. I specifically want to name Julian as an amazing help. I was getting a rental while my car was being fixed and the company that was paying for my rental at first set me up in a small vehicle. I was going to make it work but when Julian found out that it would be a tiny inconvenience to the size of my family, he helped get me approved for something more comfortable.
  • KW
    Katelynn Wickman
    Oct 3, 2025
    1.0
    Super kind staff, great customer service and very easy to communicate with. Had a minor issue with a key battery running low with my rental and they were more than helpful and accommodating with getting that resolved for me. Amazing staff at this location! Jayden specifically thank you! EDIT: changing my review to lower my stars. Really wish they would’ve kept their word and continued service. This is the 2nd time I’ve needed them to replace the rental car THEY gave me because they refuse to do basic maintenance on the cars they loan out. Just a joke of a place.

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Council Bluffs?

Enterprise Rent-A-Car in Council Bluffs offers a wide range of vehicles including cars, vans, luxury cars, and trucks for flexible rental options.

What are the hours of operation for Enterprise Rent-A-Car in Council Bluffs?

The location is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 9:00 AM to 12:00 PM, and closed on Sundays.