Brakes Plus

4.8
1636 reviews

About

Brake ShopAuto Repair ShopOil Change Service StationAuto Air Conditioning ServiceCar Inspection Station
Founded in 1990, and now with more than 100 locations, Brakes Plus is in the business of building relationships with our customers, vendors and employees. We are proud to stand behind our philosophy of installing quality products with world-class service at a great price. Come visit us at a Brakes Plus location in Council Bluffs today.

Location

Brakes Plus
2729 W Broadway, Council Bluffs, IA
51501, United States

Hours

Reviews

4.8
1,636 reviews
5 stars
1,492
4 stars
45
3 stars
15
2 stars
10
1 star
74

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers frequently praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Chris, Jeremy, and Ryan.

Professionalism

Many reviews highlighted the professionalism and transparency of the service, with technicians providing clear explanations and avoiding upselling tactics.

Efficiency

Several customers noted the quick turnaround times for services, often completing work faster than expected.

Mixed Experiences

While many had positive experiences, some customers reported issues with miscommunication regarding pricing and service expectations.
  • JC
    Jose Contreras
    2 days ago
    5.0
    I appreciate Chris telling me and showing me everything I needed to know to keep my car ruining great. Truly appreciate his hard work!!!
  • CM
    Charlie Miller
    3 days ago
    5.0
    I’ve taken my car here many times. I highly recommend it for not only oil changes, but regular maintenance as well. They do a thorough look at your car and provide what the car needs and why. Great place I will be back
  • NH
    Nate Ho
    Jan 3, 2026
    5.0
    Chris and the rest of the staff were amazing. I came in for a quick simple service and upon leaving I knew I’d come back. The service was good, but the people were amazing. I wish you the best, and thank you.
  • KM
    Kyle McCabe
    Dec 23, 2025
    5.0
    Needed some repairs on my brakes, went in and talked with Ryan. Super nice dude, took me out into the shop showed me exactly what needed repaired, got it fixed and was out. Reasonably priced and knowledgeable staff....good place
  • DD
    Doug Duncan
    Dec 15, 2025
    3.0
    I would have given 5 Stars but I called ahead and spoke to with a representative named Ryan gave him a complete description of my vehicle 2012 Dodge Ram 2500 Laramie / Crew Cab / 4WD / 6’4” Box / 6.7L L6 Cummins Turbo Diesel and asked what they would charge me for an oil, lube, and filter if I provided my own Oil, Additive, and Filter as I use specific brands of each of these. I further explained that I had just moved to the area and had made (2) two trips back and forth from here to PA towing a trailer. He quoted me quite specifically $25-$30 “at the most” He made me an appointment for Friday 12/12/25 between 8:30-9:00 AM the following morning. I arrived at the agreed upon time and found the shop not too busy which pleased me. Of course Ryan was not working as it was his day off and was greeted by another service writer named Saber who checked me in and listened as I explained what Ryan & I discussed the previous afternoon and she replied, yea I found it in the computer he left notes, after they pulled my truck in and began the service Saber came out to talk to (3) different time. Once she said that the cost would be more because my truck was a HD vehicle. I told her I accurately described my vehicle and products in detail when I spoke with Ryan the prior afternoon, she replied yes he probably wasn’t thinking when he quoted me that price or something like that, I told her at that time that I did not like shaky deals. then returned a few minutes later and told me I’d wasn’t my truck after all and the quote I received was correct, then a third time and said whoops we made a mistake and it was my vehicle that the increase in price was for. So at any rate the customer I was chatting w: in the waiting area produced a $20 dollar off online coupon which brought my total down some but not to what I was quoted then they hit me with everything they found wrong when they performed my “free inspection” but nowhere on that paperwork that included multiple issues I needed to have completed was anything I read where they greased the front (2) two universal joints on the front axle which was part of a oil, “lube”, and filter service and I highly doubt they did it, so I’ll have to do that myself and my health isn’t the greatest and this zoo’s is temperamental and turned cold lately. Not saying would not use them again but will definitely explore other options and might pay more attention to detail on the service aI requested instead of focusing on the upsell attempts, I probably should have told them I spent 30 years in the Car Business, yup, probably should have led w/ that…just do what the customer requests no more no less and do it completely and you’d probably get more customer retention!

Frequently Asked Questions About Brakes Plus

What services does Brakes Plus in Council Bluffs offer?

Brakes Plus offers a wide range of automotive services including wheel alignment, brakes, oil change, suspension repairs, state inspections, batteries, wiper blades, vehicle maintenance, air conditioning services, and more.

What are the operating hours of Brakes Plus in Council Bluffs?

Brakes Plus in Council Bluffs is open Monday through Friday from 8:00 AM to 6:00 PM, and on Saturdays from 8:00 AM to 5:00 PM. The shop is closed on Sundays and major holidays like New Year's Day and Christmas.