Business Details
About
Brake ShopAuto Repair ShopOil Change Service StationAuto Air Conditioning ServiceCar Inspection Station
Founded in 1990, and now with more than 100 locations, Brakes Plus is in the business of building relationships with our customers, vendors and employees. We are proud to stand behind our philosophy of installing quality products with world-class service at a great price. Come visit us at a Brakes Plus location in Council Bluffs today.
Location
Hours
Reviews
4.8
1,613 reviews
5 stars
1,471
4 stars
45
3 stars14
2 stars10
1 star
73
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly and helpful staff, particularly highlighting individuals like Jeremy, Chris, and Tessa for their excellent service.
Efficiency
Many reviews noted the quick turnaround times for services, with several customers appreciating the promptness in getting their vehicles serviced.
Communication
Customers appreciated the clear and honest communication regarding services needed, costs, and timelines, which contributed to a positive experience.
Quality of Work
Overall, the quality of repairs and services was well-received, with many customers expressing satisfaction with the work done on their vehicles.
Value for Money
Several reviews mentioned fair pricing and discounts offered, making the services feel like a good value.
- LGLauren G1 day ago2.0I went in for an oil change yesterday and to have my tires evaluated due to a persistent low tire pressure alert. I was able to use a $20 coupon, so it ended up being around $70. They also found a large metal screw embedded in the right rear tire. THEN, however, they reported my brake fluid was in dire need of being replaced and my coolant was dangerously low. I was quoted $300+ to get everything done. I tried explaining that I had an extensive brake service done last December, but the technician I spoke with was adamant my brake fluid needed to be replaced. I told him I had an appointment down the road at Tires Plus to get my tire fixed at 2 pm (mind you, I brought my vehicle in around 1) and I was told an oil change would take between 45 minutes to an hour. As it was nearing 2, I tried to pay for my service and check on the progress so I wouldn’t be late. The same technician gave a snide remark about my perceived impatience, saying something along the lines of “We normally don’t do these services this fast for people.” Read between the lines: I should’ve been grateful they were “so quick” for me. I was already stressed about supposedly needing a $300 service on my car and needing to get my tire fixed down the street. He also knew about my next appointment, and never told me it would be an issue I scheduled it for 2 pm. Long story short, Tires Plus did an internal patch repair of my tire, replaced my battery, topped off my coolant, and filled my brake fluid after determining the quality was fine, all for around $200. OH, and under an hour for a same day, last minute appointment. I don’t appreciate how the technician conveyed I needed certain services done urgently for no less than $300+, only to have Tires Plus take care of the supposed issues free of charge. I will be avoiding Brakes Plus moving forward.
- SGShannon Green4 days ago5.0Absolutely love this location, Steve and Chris are absolutely amazing and so helpful when it comes to any questions we have. Thank you Chris for running such a good shop and having a team that cares about your guests and clearly love their job.
- AAAlex4 days ago5.0Chris Dewald's courteous, upfront, and professional demeanor made a stressful situation a lot more manageable
- JEJerman Estrada5 days ago5.0Received an oil change, battery replacement, and tire rotation in less than an hour. Exceptional service on my 2020 F250. I informed the technician that I was in a hurry to reach York NE, and he efficiently expedited the process. I will certainly return if I am in the area Coffee was great also thank you guys
- SSSkullDuggery SkullNov 13, 20255.0Great service from the staff and they’re so nice to fill my tires with air often as well as taking care of my other car needs
Frequently Asked Questions About Brakes Plus
What services does Brakes Plus in Council Bluffs offer?
Brakes Plus offers a wide range of automotive services including wheel alignment, brakes, oil change, suspension repairs, state inspections, batteries, wiper blades, vehicle maintenance, air conditioning services, and more.
What are the operating hours of Brakes Plus in Council Bluffs?
Brakes Plus in Council Bluffs is open Monday through Friday from 8:00 AM to 6:00 PM, and on Saturdays from 8:00 AM to 5:00 PM. The shop is closed on Sundays and major holidays like New Year's Day and Christmas.
Where is Brakes Plus located in Council Bluffs?
Brakes Plus is located at 2729 W Broadway, Council Bluffs, IA 51501.
What payment methods are accepted at Brakes Plus?
Brakes Plus accepts American Express, Cash, Discover, Financing options, MasterCard, and Visa.
How can I book an appointment at Brakes Plus in Council Bluffs?
You can reserve a service appointment online via their website at https://www.brakesplus.com/stores/council-bluffs/ia/0401/
What should I know about Brakes Plus' holiday closings?
Brakes Plus is closed on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and Easter.
What are some nearby places I could visit before or after my service at Brakes Plus?
Nearby places include UPS Access Point for shipping needs, The Broadway Barber if you want a haircut, and Rivercity Fireworks for seasonal fireworks shopping.
Are there food options near Brakes Plus in Council Bluffs?
Yes, you can visit nearby restaurants such as Taco Bell for quick service, Juventino's Authentic Mexican Food for a sit-down meal, or KFC for fried chicken options.
Is there an automotive parts store near Brakes Plus in Council Bluffs?
Yes, Advance Auto Parts and Napa Auto Parts are nearby, providing automotive parts and supplies you might need.
Does Brakes Plus offer any vehicle inspection services?
Yes, Brakes Plus conducts state inspections at select locations, including the Council Bluffs store.