Need a rental car in Cedar Rapids, IA? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our 16th Avenue Southwest location today.
Many customers praised the friendly and helpful staff, highlighting specific employees like Brady, Karim, and Faith for their excellent service.
Reservation Issues
Several reviews mentioned problems with reservations, including cars not being available despite prior bookings, leading to frustration among customers.
Vehicle Quality
Customers generally reported satisfaction with the cleanliness and quality of the rental vehicles, noting that they were well-maintained and met their needs.
Pricing Concerns
Some customers expressed dissatisfaction with pricing, feeling that charges were higher than expected or that the value did not match the cost.
RA
Rachel Arneson
Dec 29, 2025
1.0
Called customer service twice before our pick up and told with full coverage insurance and a credit card the $300 fee would be waived. We go to get it and they refuse to waive the fee and said the reason was "Well you know, who knows where customer service is located." With a chuckle..
Not great service at all. Over $500 for 3 days is stupid crazy with 100% coverage on rental vehicles with State Farm. Heck no π
Also, they need to either train customer service better, location persons better, or both.
MC
Marlee Cooper
Dec 10, 2025
5.0
I had a great experience π
BA
Ben A
Dec 1, 2025
5.0
Brady works hard needs a raise. Heβs been juggling phones and customers non-stop the whole time Iβm here all by himself. Excellent customer service! Thanks Brady
MP
Mitch Plaisir
Nov 21, 2025
5.0
Great customer service by Alexis and Mclane. Can't forget about Terrance too.