Pilot Travel Center

3.8
1544 reviews

About

Truck StopGas StationConvenience Store
Welcome to Pilot Travel Center in Brooklyn, IA! Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™. For pro drivers, amenities like overnight parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive. The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Pilot Travel Center
4126 IA-21, Brooklyn, IA
52211, United States

Hours

Reviews

3.8
1,544 reviews
5 stars
692
4 stars
380
3 stars
211
2 stars
57
1 star
204

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Mixed reviews on cleanliness; some customers found the bathrooms and facilities clean, while others reported unsanitary conditions and overflowing trash.

Shower Service

Significant complaints about long wait times and poor management of shower facilities, with many customers experiencing delays and unclean showers.

Staff Behavior

Customer service experiences varied; some staff were praised for their friendliness, while others were criticized for rudeness and lack of professionalism.

Food Quality

Food options received mixed feedback; some customers enjoyed the pizza and subs, while others reported stale or poorly managed food items.

Parking Availability

Generally positive feedback on parking availability, with many customers appreciating the ample space for trucks.
  • DG
    Dawn Gaylord
    5 days ago
    5.0
    Coffee is wonderful especially the ones you grind. Staff is very helpful
  • JW
    James Wilson
    Nov 10, 2025
    3.0
    $2.89 for a refill in my cup that holds 22 oz of fluid. With ice less than 16 0z. I would’ve dumped it but that would’ve been wrong. That’s crazy. I get it - it’s $1 or so but still it’s crazy.
  • FL
    First Last
    Nov 10, 2025
    5.0
    I like stopping here. Showers. Big parking. Subway. And easy access.
  • BB
    Bebetown
    Nov 7, 2025
    1.0
    pizza very bad
  • DS
    Dan SW
    Nov 6, 2025
    5.0
    Neat and clean. This is the only pilot so far that has USB C on bathroom outlet

Frequently Asked Questions About Pilot Travel Center

Are there showers at this location?

For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .

What is the cost of a shower?

Shower prices vary by location. We recommend reaching out to the store directly for prices by location.