Gerber Collision & Glass

Reviews

• LT

  ljames tafaoa

  Jan 17, 2026
  5.0
  I wanted to thank Mr. James Carlos and his awesome team for an outstanding job 👏 on correcting some discrepancies on some body work with my vehicle. My hats off to Ms . Maria Tolete for always helping and giving us updates on the status of our vehicle. At first I was disappointed with the repairs the first time but after everything was addressed and corrected we're very grateful and very satisfied. I highly recommend that you come and experience the awesome job Team Gerber Collision can do for you.
• MR

  Mitchel Rosenfeld

  Nov 27, 2025
  5.0
  We recently had the pleasure of working with Gerber Waipahu (Maria & James in particular), following damage done to our car (hit & run) while parked at Costco. Our insurance company suggested Gerber, when their 1st body shop recommendation informed them that they couldn't repair the damaged parts, and that replacement would be needed. From the beginning we felt like we were given realistic estimates for the various aspects of the repair process. When it was found that additional parts would need to be ordered, we were immediately informed of the potential for a significant delay. Fortunately, the Gerber folks found that they had the parts already in their possession, and were able to expedite our repair process. We ended up picking up our car earlier than even the first estimate, which went as smoothly as could be imagined. Everybody was polite, friendly, respectful and helpful. The repair looks great, and our car is once again back home where it should be.
• MM

  Matthew Munsey

  Nov 26, 2025
  5.0
  Maria and the team at Gerber Collision & Glass in Waipahu are family at this point. In the last 3 years I’ve needed 3 vehicles repaired and the already outstanding service gets better and better each time. I don’t like to make a habit out of damage to my vehicles, but the accidents seem to find me, even when I’m sitting in my parked vehicle and a speedy driver pulls in and tags me. I didn’t hesitate to call Maria and get an estimate and they completed the work within days. Maria messaged me at every stage of the repair with a significant amount of details. Always friendly, always EXTREMELY responsive. At this point I’m going to refer to this Gerber location as “Maria’s”. The level of effort she puts in to ensuring you are satisfied with the process and experience at “Maria’s” is authentic and removes any stress from the process. Thank you…again…for making everything efficient and easy!!!
• EE

  Emelia

  Sep 30, 2025
  5.0
  Excellent customer service! Car looked great! Highly recommend
• LL

  L

  Jun 4, 2024
  5.0
  Update: 6/2024 work was done and is excellent. Car was taken care of and even washed! Customer service was outstanding throughout. Communication was excellent, thorough, professional, and full of Aloha (you don't always get that in one shop). Coordination with insurance and rental car was perfect and smooth. Wish every shop was like this! Tap to pay accepted for the deductible. They're close to one of the busiest Enterprise locations, so shuttle to and from the shop after dropping the car off was quick and easy, too. Recommend and will return next time we ever need work done. And yes, Maria is still a complete rock star.😁 -------- This review is for initial customer service experience and intake. Their intake area holds 4 cars. Enter on Leoku. Don't park in the lot next door to them (the business next to theirs is...not as welcoming, ahem). There is almost no on-street parking. Parts are being delivered sometimes in the street, so you may be stuck behind a delivery truck for a bit. Be patient, be early, and be careful. It's a busy shop. For convenience, it's tough, they are NOT open on weekends, and I'd normally down at least a star for how hard it is to get to the shop and get your car in the area. Except... Work is still being done on the vehicle, but our estimator is amazing. Communication is on point, and text and email are used very well--we are updated regularly and her attention to detail is stellar. She coordinated everything, including making sure that our rental was secured, and sent a heads-up email early on. If the actual bodywork is anything like the service that she provided, we have found a new shop. I hate to say this because it might mean she's not available in the future but ask for Maria. She's the bestest! ❤️ Will update after work is completed.

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