Enterprise Rent-A-Car

Reviews

• TT

  TheDoug801

  Oct 26, 2025
  4.0
  Rented here 3 times during our stay. Staff was great. Did reservations through Costco and very happy with everything. Staff is nice and not pushy at all.
• CS

  Colin Skillings

  Oct 25, 2025
  5.0
  Allen and Ari deserve a promotion. Couldn’t ask for better customer service! Everything went smoothly, the cars were clean and in great condition.
• SR

  Steve Roberts

  Oct 10, 2025
  5.0
  Friendly service, great car, great location… Grand Wailea.
• CH

  Christopher Heist

  Jun 5, 2025
  3.0
  Rented a car through this location while staying at the Grand Wailea. Desk representative was friendly and had me out the door in no time. Only reason im giving a 3 star is the condition of the rental. The car was filthy, both inside and out. The car was so dirty I had to wash off the side mirror and wipe down the doors. Disappointing.
• AH

  Andrew Hiscock

  Jan 7, 2023
  1.0
  I actually created an account to simply rate this experience. I have used enterprise within my business and through out personal experience’s. And this location was a nightmare. Had a rental car to pick up. Showed up at just after 2 o’clock to pick it up as the number that phoned me to confirm my rental had hours listed on the website open until 4pm. (The number that called to confirm my rental was apparently not the same place that had my car as I was to pick my car up from the resort. I am not a local so I had no idea what address was what. I went off the phone number that called me) the resort staff was helpful however explained to me that enterprise at this location always has issues. I phoned the number to find out if I could pick up my car. I dealt with an extremely confrontational employee telling me there was nothing they could do. I explained the situation hoping they would send someone from the other location less then 1km away to help me get my rental car as I needed it for a planned trip up Haleakala mountain for the sunrise then next morning. She said there was nothing they could do. I tried again to explain that I was on a family holiday and this was a huge mix up and I just want to get my family up for the sunrise. She said. Nothing we can do. We won’t send anyone over to help. I was extremely annoyed and told her to just cancel my reservation. She said. “Ok.” Like nothing mattered to her. As I was hanging up I said. F*** off.(not my proudest moment but I was extremely upset that this location was so willing to let my family holiday be ruined) the hotel tried to call and get some help and they were unhelpful to them saying that it was because I swore they were unwilling to help me. NOT TRUE they were very unwilling to help before I ever lost my temper. To top it off Mike the manager at said location called me later to inform me that they were canceling my reservation and they do not tolerate swearing. Well Mike you can’t really cancel my reservation after you say you won’t give me my car, I tell you to cancel to cancel my reservation and you call me to tell me you won’t do business with me. Dude. You were the ones completely unwilling to do business. Long story short I will be speaking with my management team at the corporation we use in Canada to see if we can possibly set up another rental car agency for work. Absolute joke of an experience. Thanks for wrecking a family holiday!!

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