Numerous customers reported long wait times for service, often exceeding the estimated duration, even with appointments.
Customer Service
Feedback highlighted poor customer service experiences, including lack of communication, rudeness from staff, and inadequate responses to customer inquiries.
Appointment Issues
Many customers expressed frustration over the ineffectiveness of the appointment system, often being treated as walk-ins despite having scheduled times.
Mixed Quality of Work
While some customers praised the quality of service, others reported issues such as incomplete work, upselling unnecessary services, and poor handling of vehicles.
Positive Staff Interactions
Despite the negative experiences, several reviews mentioned specific staff members who provided excellent service and support, indicating some positive interactions.
DH
Daniel Hollembaek
today
5.0
Heyyyyy, took an hour and half for safety check and oil change. Not bad
TF
Tyler Forquer
Jan 10, 2026
2.0
Make an appointment? No, useless. It's a first come first serve type place. Walk in early leave early. Make an afternoon appointment, stay for 4hr.
Bathroom is nasty.
Minimum seats in waiting area.
MB
Meghan Brady
Jan 9, 2026
5.0
Thank you so much April and staff for your kindness, excellent communication, and changing my car battery quickly. I called so many places who were not able to assist. So relieved to have found this place. I really appreciate you all! Highly recommend!
PB
Pavel Bilitseyeu
Dec 11, 2025
1.0
An upgrade was scheduled for 10 a.m., my wife handed over the car at the right time, they drove her onto the lift only at 12:15 to replace the wheels and told her to wait another 30 minutes.
DA
Dan Al
Dec 4, 2025
1.0
The Worse auto service ever. It took 3 hours for an oil change and I had an appointment on that day. The lady in the counter had the worse customer service ever. No manners when speaking to the customers. When I asked her questions, she completely ignored me. Avoid this place at all cost. I HIGHLY DO NOT RECOMMEND THIS PLACE!!!
Frequently Asked Questions About Goodyear Auto Service
What types of services does Goodyear Auto Service offer?
Goodyear Auto Service provides full-service tire and automotive repair, including tire sales, oil changes, and other auto repairs.
Where is Goodyear Auto Service located?
It is located at 91-590 Farrington Highway, Kapolei, HI 96707-2009, United States.
What are the operating hours of Goodyear Auto Service?
The center is open Monday to Saturday from 8:00 AM to 7:00 PM, and on Sunday from 8:00 AM to 5:00 PM. It is closed on certain holidays like November 27 and December 25.
Does Goodyear Auto Service offer in-store pickup for orders?
Yes, Goodyear Auto Service offers in-store pickup services.
What payment methods are accepted at Goodyear Auto Service?
Payment options include American Express, Cash, Check, Discover, MasterCard, and Visa.
Is Goodyear Auto Service wheelchair accessible?
Yes, Goodyear Auto Service has a wheelchair accessible entrance, parking, and restroom.
Can customers make appointments online at Goodyear Auto Service?
Yes, customers can make appointments online through their reservation website.
If I'm visiting Goodyear Auto Service, which nearby places could I check out?
Nearby places include Kapolei Golf Club and Kapolei GC-Driving Range for golf enthusiasts, and Starbucks for coffee and refreshments.
Are there related automotive services near Goodyear Auto Service?
Yes, Standard Paint Protection, which specializes in auto detailing and automotive services, is located nearby.
How can nearby real estate services complement a visit to Goodyear Auto Service?
Nearby real estate agents like One Team Realty and The Villas At A'eloa can assist if you're looking for property while in the area for automotive needs.
Brand Certified Facts from Goodyear Auto Service
This information is certified by Goodyear Auto Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: