Enterprise Rent-A-Car

4.4
166 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

134A Hamakua Dr, Kailua, HI
96734, United States
(808) 261-4282
https://www.enterprise.com/en/car-rental/locations/us/hi/kailua-3610.html
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About

Car Rental AgencyVan Rental
Need a rental car in Kailua, HI? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Kailua location today.

Location

Enterprise Rent-A-Car
134A Hamakua Dr, Kailua, HI
96734, United States

Hours

Reviews

4.4
166 reviews
5 stars
122
4 stars
20
3 stars
6
2 stars
5
1 star
13

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and efficient service provided by the staff, highlighting their professionalism and willingness to help.

Rental Process

The rental process was frequently described as quick and easy, with many customers appreciating the smooth check-in and check-out experience.

Vehicle Condition

Most reviews noted that the rental cars were clean and well-maintained, although there were some concerns about specific vehicle issues.

Pickup/Drop-off Issues

Several customers reported delays in pickup and drop-off services, indicating a need for improvement in this area.

Mixed Experiences

While many had positive experiences, some customers reported issues with billing and customer service, particularly regarding communication and handling of charges.
  • MP
    Mary Purdy
    Sep 30, 2025
    5.0
    Process was quick and easy. This is my second time renting with Enterprise and I will continue choosing enterprise. Mahalo to the crew
  • OO
    Olivia
    Sep 6, 2025
    5.0
    Alex provided world class customer service. The vehicle that was chosen was ready for me when I arrived and it took no more than 15 minutes for the entire process.
  • KH
    Kelly HiNg
    Aug 21, 2025
    1.0
    So disappointing from the pick-up to the rental car itself. The Enterprise pick-up arrived over an hour after the my scheduled time of pick up. Not to mention that the lady that arrived several minutes after and sat next to me, was picked-up and left in her Enterprise rental before me. Not to mention that I was expected to be at work. I even gave myself extra time, but I ended up having to take the entire day off from work because this awful experience. Okay, I’m too frustrated to give details of the car rental I patiently waited for.
  • JP
    Jerry Pollard
    Jul 25, 2025
    5.0
    The staff at Kailua Enterprise have always delivered the Best in Courteous Service and Professionalism. Mahalo Enterprise!!!
  • RH
    Rick Homard
    Jun 26, 2025
    3.0
    Online reservation, pickup, and drop off was smooth as silk. There is one reason for not giving 5 stars. I rented a hybrid Jeep. I asked if I needed any knowledge regarding the use of the battery since I had never driven a hybrid before. I was told that I don't have to plug in the vehicle since it was a hybrid. Well, the vehicle hardly ran in electric mode. The engine ran most of the time. My fuel mileage was 19.8 mpg (calculated, not by the dashboard reading), reinforcing the fact that the electric motors hardly operated. Once I got above 15 mph, the engine kicked in.
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Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car in Kailua, HI?

Enterprise Rent-A-Car in Kailua offers a wide range of vehicles including standard cars, vans, luxury cars, and trucks to suit various rental needs.

Where is Enterprise Rent-A-Car located in Kailua?

Enterprise Rent-A-Car is located at 134A Hamakua Dr, Kailua, HI 96734.