AutoZone Auto Parts

4.2
243 reviews

About

Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone is the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
75-1027 Henry St Ste 105, Kailua Kona, HI
96740, United States

Hours

Reviews

4.2
243 reviews
5 stars
136
4 stars
59
3 stars
26
2 stars
5
1 star
17

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting individuals like Nera and Michelle for their exceptional service.

Product Availability

Customers noted that the store generally has a good inventory of parts and tools, with some expressing satisfaction in finding hard-to-locate items.

Mixed Experiences

While many reviews were positive, there were also complaints about rude or unhelpful staff, indicating inconsistency in customer service.

Pricing Issues

Some customers expressed dissatisfaction with pricing, mentioning that certain advertised deals were not honored or that prices were perceived as high.

Store Condition

The store was frequently described as clean and well-stocked, contributing to a positive shopping experience.
  • AS
    April Shannon
    3 days ago
    1.0
    Terrible customer service! Will never use them again. Very rude on the phone when I asked when my parts would be in.
  • KM
    Ken Maier
    5 days ago
    5.0
    Mike was a great help. Very knowledgeable
  • JF
    Jasmine Fears
    Dec 18, 2025
    5.0
    I went in to get new wiper blades for my Jeep. Wrangler and Nera went above and beyond helping me pick the right blades and put them on my vehicle. It turns out the rear windshield wiper listed in the catalogue was not compatible with my vehicle, but she knew exactly what to do because she’d helped another customer that had the same car and the same problem. She went back in the store found the part that worked and installed it. We had to mess around with switching out the fitting, but she got it done. What a delightful experience.
  • MA
    Melvin Amina
    Dec 17, 2025
    5.0
    Supa friendly staff everyone i go. Nera when help me find da kine windshield wipes I needed in less than 2 minutes. Always get da parts I need. Mahalo autozone and mele kalikimaka
  • AA
    Annie
    Dec 14, 2025
    4.0
    Pretty displeased that the young kid with lighter color hair (working mid afternoon Dec 14) who told me if I couldn't find a container to put my used motor oil, that I could dump it on the ground, like "dinosaurs." Terrible advice for anywhere, but we are on a lava island and so much of the pollutants here can end up in our ocean. I give 1 star to him for his poor logic and bad advice, but I give 5 stars for the manager and the other guys working who were truly helpful and caring.

Frequently Asked Questions About AutoZone Auto Parts

What are the opening hours of AutoZone Auto Parts in Kailua Kona?

AutoZone Auto Parts in Kailua Kona is open Monday to Saturday from 7:30 AM to 9:00 PM, and on Sunday from 7:30 AM to 9:00 PM.

Does AutoZone Auto Parts offer in-store pickup or delivery services?

Yes, AutoZone offers in-store pickup, curbside pickup, and same-day delivery services for customer convenience.