Feedback on customer service is mixed; while some employees are praised for their helpfulness and friendliness, others are reported as rude and unhelpful.
Knowledgeable Staff
Several customers highlighted the expertise of staff members, particularly Michelle and Nera, who provided valuable assistance and advice.
Product Availability
Customers generally found the store well-stocked with necessary parts, although there were instances of incorrect orders and issues with advertised deals.
Store Environment
The store is noted for being clean and organized, contributing to a positive shopping experience.
JC
Jay Chiasson
Jan 30, 2026
5.0
Always a knowledgeable experience with the staff at Kona's autozone! One of my wipers was not working, so I figured it was the motor had gone south, but good ol Michelle was quick to offer a few tips to check! So, barely a cup of coffee into the day...so simple duh! Loose bolt! Thx Michelle, til next time ( its a 2015 truck, there will be a next time ) Mahalo.
LR
Laura Richman
Jan 19, 2026
1.0
I went to buy oil for my car. One person was waiting on the line
The other person was basically doing nothing behind the counter.
I went to ask him his opinion of the different 3 oils I had pulled up on my phone.
I showed this to him and asked him which one was the best. He gave e me an annoyed look. Then took a very quick look & picked the first one (Mobil) and said that it is the best. I asked why this one is better than others. His reply was "Well you asked my opinion didn't you"? Very rudely.
I said yes I just like to know why you think it's best. He ignored me. I walked out.
Not going there again
AS
April Shannon
Jan 12, 2026
1.0
Terrible customer service! Will never use them again. Very rude on the phone when I asked when my parts would be in.
KM
Ken Maier
Jan 10, 2026
5.0
Mike was a great help. Very knowledgeable
JF
Jasmine Fears
Dec 18, 2025
5.0
I went in to get new wiper blades for my Jeep. Wrangler and Nera went above and beyond helping me pick the right blades and put them on my vehicle. It turns out the rear windshield wiper listed in the catalogue was not compatible with my vehicle, but she knew exactly what to do because she’d helped another customer that had the same car and the same problem. She went back in the store found the part that worked and installed it. We had to mess around with switching out the fitting, but she got it done. What a delightful experience.
Frequently Asked Questions About AutoZone Auto Parts
What are the opening hours of AutoZone Auto Parts in Kailua Kona?
AutoZone Auto Parts in Kailua Kona is open Monday to Saturday from 7:30 AM to 9:00 PM, and on Sunday from 7:30 AM to 9:00 PM.
Does AutoZone Auto Parts offer in-store pickup or delivery services?
Yes, AutoZone offers in-store pickup, curbside pickup, and same-day delivery services for customer convenience.
What types of automotive products does AutoZone in Kailua Kona sell?
AutoZone sells auto parts, brake pads, car batteries, car accessories, and various aftermarket automobile parts.
Where is AutoZone Auto Parts located in Kailua Kona?
It is located at 75-1027 Henry St Ste 105, Kailua Kona, HI 96740, United States.
What brands of auto parts can I find at AutoZone in Kailua Kona?
Brands available include Duralast, Edelbrock, Bosch, ACDelco, FRAM, Penzoil, Valvoline, Havoline, Chevron, and K&N Performance.
How can I contact AutoZone Auto Parts in Kailua Kona?
You can call them at +1 808-326-9081 or email customer.service@autozone.com.
Are there any sushi restaurants near AutoZone Auto Parts in Kailua Kona?
Yes, Sakura is a nearby sushi restaurant where you can enjoy Japanese cuisine before or after visiting AutoZone.
Can I grab a coffee near AutoZone in Kailua Kona?
Mountain Thunder Coffee Plantation is a nearby coffee shop and cafe where you can relax with a coffee near AutoZone.
What options are available for dining near AutoZone Auto Parts in Kailua Kona?
Nearby dining options include Fireart Cuisine (Chinese and barbecue), Subway (sandwich shop), Domino's Pizza (pizza), and Laulima Food Patch (Hawaiian food).
Is there a golf course close to AutoZone Auto Parts in Kailua Kona?
Yes, Nanea Golf Club is a nearby golf course where you can enjoy playing golf near AutoZone.
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