Neue Auto Repair

Reviews

• TK

  Trevor Kumagai-Taylor

  Apr 14, 2026
  1.0
  I went on Yelp and submitted a new project for my vehicle’s repair. Neue was one of a few shops that replied and had availability. They were upfront about their diagnostic fee of $185 plus tax. I needed a new alternator, belt, and battery for my 2006 RAV4. I asked for a rough estimate so I could compare it to a few other shops, and they told me $400–$600 for parts and labor. After reading other positive reviews, I decided to have my car towed from Kaneohe to this shop. The drop-off went smoothly, and I received a call shortly after with two quotes. The first quote was $2,075 to replace the alternator, belt, and battery, and the second was $3,200 to also fix an oil leak in the engine. This is an older vehicle, and the quote was 4–5 times higher than what was originally estimated. I decided to pay the $185 diagnostic fee and take my car to a different shop. After calling around to a few smaller shops, they told me this specific car requires more labor because the radiator has to be removed. However, they said it should cost between $1,000–$1,300 at most. I ended up going to a local shop, and they completed the repairs for $1,150. They also checked for an oil leak and found nothing. This shop not only bait-and-switched me on pricing but also tried to get me to pay an extra $1,200 for a repair I didn’t need. I would give 0 stars if I could and will be telling family and friends to avoid this shop, as they are not honest.
• RY

  Rui Yamawaki

  Apr 1, 2026
  5.0
  I took my 2015 Fiat 500 several times to this shop. I truly appreciate the transparency of the team here. I feel like they treat me with honesty and respect, which are so important to me as a woman unfamiliar with auto repair. I would go to them every time for my car concerns.
• KM

  Kanoa Mose

  Mar 25, 2026
  5.0
  Really honest and hardworking mechanic shop. Took my car in after having problems from heavy rain and they were able to fix my car very quickly and for a super fair price
• MH

  Michael Hewitt

  Mar 24, 2026
  5.0
  Great experience! Great customer service and they go the extra mile to make sure you are taken care of. Check them out.
• BK

  Bekah Kaguni

  Feb 4, 2026
  5.0
  Top notch auto shop. We took our chevy equinox in thinking we were looking at a long time and big $. They had us out quick and under budget. Locally-owned shop with honest people. Trust em! You won't regret it.

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