Enterprise Rent-A-Car

Reviews

• DH

  Dan Howe

  Apr 7, 2026
  5.0
  The rental office inside the Marriott hotel had a line since it was a busy week and only one staff member working. But she was very efficient and got all of us on our way quickly. She was a great ambassador for the company and I appreciate her service - very helpful and knowledgeable. The car itself was reasonably priced for Hawaii. The drop off procedure was simple too. A great stress-free rental experience.
• KG

  Kevin Guns

  Mar 21, 2026
  5.0
  Highly suggest if renting a car in Honolulu rent enterprise
• MD

  Melissa Dee

  Mar 7, 2026
  5.0
  Leila was so helpful and sweet! Renting right from the hotel was easy and great but she really made the experience easy. Would go back because of her
• KG

  Ketan Gotmare

  Feb 20, 2026
  5.0
  ​We had a fantastic experience renting from the Enterprise location at the Waikiki Marriott Resort and Spa. A huge thank you to Anthonette, who was incredibly courteous and went out of her way to help us secure the exact convertible we wanted for our drive up to the North Shore. The entire process was completely seamless, from the initial booking and quick pickup to the highly convenient after-hours drop-off. Highly recommend this location for a stress-free rental!
• CS

  Corey Simon

  Jan 30, 2026
  1.0
  I recently had a very frustrating and unacceptable experience with Enterprise Rent-A-Car at the Waikiki Beach Marriott Resort & Spa location (2552 Kalakaua Ave, Honolulu, HI). On Wednesday morning, I called Enterprise’s reservation line to inquire about renting a vehicle from this specific location. I explicitly asked the representative if SUVs were available, and they confirmed yes. I further asked about Jeeps specifically, and was told yes, those were also available. When I asked for the rental price, I was quoted $100.36, which seemed reasonable, so I proceeded to book the reservation over the phone based on that information. I arrived at the location excited for our trip, only to be told by the front desk agent that my reserved vehicle was a Toyota Corolla – a standard compact sedan, nothing like the SUV or Jeep I had been promised. We were completely confused and explained the phone conversation in detail. The agent dismissed it immediately, saying we must have spoken to someone at a “call center” who gave incorrect information, and that if we wanted a Jeep now, it would cost an extra $30 on top of the agreed price. This was incredibly disappointing and felt like bait-and-switch tactics. We booked based on the explicit assurances from your representative about vehicle availability and type – not just vague “cars available.” Refusing to honor what was clearly communicated over the phone is unprofessional and erodes trust completely. I requested that someone review the recorded call to verify exactly what was said, but there was no willingness to investigate or make it right beyond offering the upsell. As a result, the experience ruined our plans for the day, wasted our time, and left us feeling misled and disrespected. Enterprise has lost a customer for life – I will never rent from you again and will actively warn others about this kind of inconsistency between phone reservations and in-person fulfillment. I urge Enterprise corporate to look into this incident, including pulling the call recording from Wednesday morning, and to train staff (both call center and location) to provide accurate information and honor commitments. This level of service is unacceptable, especially in a tourist-heavy area like Waikiki where reliable transportation is essential.

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