Numerous reviews highlighted poor customer service, including rude staff, long wait times, and lack of communication regarding appointments.
Service Quality
Inconsistent service quality was reported, with some customers experiencing satisfactory repairs while others faced issues like upselling unnecessary services or failing inspections without valid reasons.
Efficiency
While some customers appreciated quick service for tire repairs, many expressed frustration over long wait times for scheduled appointments, particularly for safety inspections.
Trustworthiness
Several reviews indicated a lack of trust in the business, with claims of dishonesty regarding vehicle inspections and unnecessary repairs.
LH
Lawrence Higa
3 days ago
3.0
Went to get a wheel alignment since I replaced the tie rods as a diy project. $207.00 for the alignment. The steering wheel is not centered. Before they usually gave a report of what the alignment specs was and what it is after alignment, no report given. Just a recipe. Not that busy, maybe a Friday or other issues.
JP
Jonah Paradies
Dec 18, 2025
1.0
Third time the techs have purposely impacted the oil plug bolt so tight it strips trying to break it free. Not to mention the first time I went, they never changed out the filter. Never taking my cars back there for any reason.
PO
P O
Nov 15, 2025
3.0
The quality of services seems to be inconsistent here. Before it seemed everything went ok then another time i had to remind the tech as the car was being lowered to the ground to rotate the tires as included free in the oil change service. The rebate was automatically applied and immediately discounted on payment earlier visit but now you must go online and apply for rebate that takes 6-8 weeks. I asked to look undercarriage for cv boots and sway bar and links leaks since the car was raised but the request seemed to gotten disregarded. It seems they have the junior techs to the oil change and more senior techs do the more complicated jobs or luck of the draw who gets the job. I knew what I came in for and what needs to be done and mission accomplished but maybe next time take it to some place else even if costs little more to get better inspected for other concerns. One positive about here is that they take in your car quickly unlike other places you have to wait even with an appointment. Well maybe it was just this time but not next time.
AH
Ann Hau
Oct 24, 2025
5.0
Great tire service. Noticed a flat tire on my way out from work, I managed to inflate it and found this place nearby. They were able to patch the tire in 30 minutes on a Friday afternoon. Will come here for future tire needs. Mahalo!
CO
Cody Ohman
Aug 23, 2025
1.0
I bought a tire in December 2024 and they didn't replace it. I bought 4 new tires in April 2025 from somewhere else. Look elsewhere if you have a choice.
Frequently Asked Questions About Goodyear Auto Service
What services does Goodyear Auto Service offer?
Goodyear Auto Service provides full-service tire and automotive repair services, including oil changes and mechanical repairs.
What are the operating hours of Goodyear Auto Service?
The center is open Monday through Saturday from 8:00 AM to 7:00 PM, and Sunday from 8:00 AM to 5:00 PM, with some holiday variations.
Does Goodyear Auto Service offer in-store pickup services?
Yes, Goodyear Auto Service offers in-store pickup for certain services and products.
What payment methods are accepted at Goodyear Auto Service?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Is Goodyear Auto Service wheelchair accessible?
Yes, the facility has a wheelchair accessible entrance and restroom.
How can I make an appointment at Goodyear Auto Service?
You can make an appointment online through their reservation webpage.
Where is Goodyear Auto Service located?
It is located at 4510 Salt Lake Blvd, Honolulu, HI 96818-3153, USA.
Are there any dining options near Goodyear Auto Service?
Yes, nearby dining options include Yakinuku Camella Buffet Restaurant, Stadium Camellia Restaurant, Mark's Drive Inn, and Jack in the Box, which are great places to eat before or after your visit.
What local businesses are close to Goodyear Auto Service for additional services?
Nearby you can find Shelli Toguchi-Hadley State Farm Insurance for insurance needs, BAYADA Behavioral Health for health services, and Western Union for money transfers.
Are there shopping and entertainment options nearby Goodyear Auto Service?
Yes, Stadium Mall is nearby, offering shopping and event planning services for visitors looking to explore the area.