Enterprise Rent-A-Car

Reviews

• JS

  Joe Skiljan

  5 days ago
  3.0
  Wasn't the vehicle that we reserved due to a a recall on that vehicle. The van that was supplied needed some work, specifically new windshield wipers and some front end suspension work. Made a lot of noise when driving over any bump. The washer fluid was empty, I stopped and picked up more fluid and filled it up. Looked like the rear carpeting in the trunk space had been removed and not reinstalled properly and the back bumper was scratched from all the luggage, but it was a rental with 44k miles on it.
• DD

  Daniel

  Nov 14, 2025
  5.0
  Super easy process. Booked online, and once we arrived at the airport, went to their station. Were promptly greeted and in less than 10 mins were directed to the lot. They did not have the vehicle we requested, so they upgraded us, no complaints here! Drop off was a breeze and honestly, this is how it should be when renting cars and traveling. All of the agents were super friendly and made the entire process seamless.
• TH

  Tricia Hawley

  Nov 4, 2025
  2.0
  This has been my worst experience with Enterprise. It started off with a check engine light on before I left the location and had to get a different car. The car I ended up with, the car play wasn't working correctly and when I would be on the phone, I could hear people talking but they couldn't hear me. My work around (didn't want to return a second car) was to push the speaker on my phone. I was stopped at a traffic light in Hawaii and pulled over for having a "mobile device in my hand. " I ended up with a $364 citation. I mentioned it to Enterprise, telling them had the car play worked correctly, this would have not happened. I did get a nice email from Jacob (Honolulu Airport Station Manager) apologizing and asked me for a copy of citation to help them figure out a way to compensate me. I replied to email with more details and a copy of citation, and he has been - crickets. He has completely ghosted me. I have used Enterprise for years and I am finished. In the past year, I have had another incident with a engine light on in a vehicle I rented from Enterprise in Washington state and also had to return that vehicle for another one. I am beyond disappointed with their maintenance on vehicles and disappointed with Jacob for his lack of follow through. I've emailed him twice since he reached out and - nothing. Tricia
• MM

  Mike Metcalf

  Nov 2, 2025
  4.0
  I enjoyed renting from enterprise at Honolulu airport and would do so again in the future. The car was great and clean and the staff were excellent. There was an issue with my reservation...I did it through the website but for some weird reason I couldn't check in or either the web or the app. It took the person at the counter several minutes to try to figure it out. In the end he created a new reservation for me and was able to give me $30 off the reservation for the trouble. I normally book Avis because I've had pretty good luck with them elsewhere and they are cheaper than Enterprise... however upon reading the reviews for Avis at Honolulu airport - especially around vehicle reliability - that was a hard pass. Didn't want the risk of car trouble on a big vacation. If you're flying to Honolulu, do yourself a favor and book your rental w Enterprise. Well worth the couple of extra bucks.
• PL

  Paul Ladd

  Oct 27, 2025
  3.0
  Just returned from Hawaii and renting a car from Enterprise at the Honolulu Airport. This review is more a reflection of the experience at the airport than with Enterprise, but they have culpability. The entire car rental setup at this airport just plain sucks. It's poorly marked where you are supposed to go when checking out or returning. The actual process of picking up the rental was relatively quick since I had confirmed everything online prior to arrival. I made the mistake of selecting the option to let Enterprise pick my car for me. Do NOT let Enterprise choose your car or car type/class. I ended up with the cheapest crap mobile I've ever driven, a bottom of the line Mitsubishi Mirage. It wasn't particularly clean either. The walk to get to ground transportation and eventually to the correct floor for your rental company is fairly long, so leave extra time. The real problem is getting out of the parking garage. Everyone has to go through a checkout gate where they check your ID, inspect the car, etc. There were maybe 6 cars in each lane and it takes maybe 3-5 minutes per car. So there's at least an extra half our added on to your experience. This protocol needs to go away. It's slow, and even slower depending on the actual person you get. No one wants to start or end a trip dealing with this.

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