Enterprise Rent-A-Car

Reviews

• CR

  Craig Ragsdell

  1 day ago
  4.0
  Everything went well with the rental except for the service I received upon returning the vehicle. I was directed to a spot by an employee and I turned over the keys. He asked if I had luggage and I said yes so he popped the trunk. After I had received the luggage from the trunk I began to remove the remainder of my bags from the back seat but the door was locked. I thought the employee had the keys, due to the fact I just handed them to him, and was able to unlock the door. So I asked him "could you please open the back door, I have a couple of bags in the back"twice. he then replied with a snarky attitude saying " You are seriously going to make me do that?" And then he walked over to the door and unlocked it from the front door. I apologized not knowing the front door was unlocked and thinking it was appropriate to ask the guy that works there who I just turned the keys over to. He then scoffed and moved on to go be a grouch elsewhere. It was a terrible display of customer service and if that is how enterprise trains their employees I don't think I will be using their services any longer.
• JH

  Jeff Hays

  Feb 23, 2026
  2.0
  Well in advance, we reserved our Enterprise car online with a pick up time of 5:30pm at the Honalulu International Airport location. As directed, we walked to the rental car garage from baggage claim to quickly get our vehicle. On arrival to the Enterprise floor precisely at 5:30pm, we saw groups of customers, standing around their luggage with no cars in sight. There was a tiny Kiosk with an employee clutching a computer tablet looking away from the tense mob. A waiting customer told us we had to "get on the list". After a 6 hour flight, I was not happy. I approached the Enterprise representative. I was told "maybe 20 minutes". Others were told 20 minutes to an hour. Cars would show up sporadically, and people's names were called to get the vehicle. It was chaotic and frustrating. Long story short, after 45 minutes, our name was called and we received our ride. The management is at fault. I called the Honalulu Enterprise Customer Service phone number while waiting to let them know there was a problem. The recorded voice said they were closed, even though the posted hours said they would be open. Enterprise, get your stuff together.
• LZ

  Lakien Zamarron

  Feb 23, 2026
  3.0
  I checked in right at my scheduled pickup time but was told I needed to be placed on a waitlist. I was first on the list and no one else was waiting at that time. As more customers began arriving, I didn’t receive any updates about my vehicle status. I had run ahead of my family from baggage claim and asked whether the wait would be long so I could decide if they should come over with all of our luggage. Unfortunately, we ended up waiting about two hours. My family eventually walked over with all our baggage, and we didn’t leave until after midnight. I completely understand that it was the end of the day and the staff seemed tired and possibly short-handed. I truly empathize with that. My main concern was the lack of communication and organization around the waitlist. Two families were allowed to take incoming vehicles before me, even though I had been told a larger car was coming for us (which never arrived). When the next vehicle pulled up, I had to approach and ask who it was for, and was simply told “you.” But this person did not know who I was. I had to claim this like the people who rushed the cars ahead of me. I was told one day would be deducted from my rental, which should be standard, especially given it was midnight. I just hope that in the future the waitlist process can be managed more consistently, with clearer communication for customers who are waiting. This was my 5th time at this location and never had this issue before. I hope they get the resources they need.
• CT

  Chris Toronto

  Feb 18, 2026
  5.0
  Had a great experience with this location. All staff were friendly and helpful, especially Jack when we received our vehicle. Only thing that would help out this location more is if they had roadside assistance for anywhere on the island. We got a nail stuck in our tire and called the corporate office and our options were to get it to a tire store or exchange it back at the pickup location. Only problem was we were 35 minutes away from closest tire shop and 1+ hours away from the pickup location so we had to change our own tire. Not a huge issue, but would be a great service for them to add.
• BG

  Bryce Goff

  Feb 17, 2026
  1.0
  Have been a long time loyal customer, but when we arrived in Honolulu, there was a multi hour delay with no solution offered. Was told the company had overbooked (we’d made a reservation directly with the company). Noticing other cars were available, we suggested moving us into another vehicle since there was no end in sight and a couple dozen customers waiting for vehicles. We were hurried out the door with no inspection of the car by staff. Upon return (our vehicle would finally be available the next day), we were falsely accused of scratches which hadn’t been caught. (The vehicle had been parked in a secure lot and used minimally since it required sitting with a suitcase on our lap due to the size). I wrote in to address this, but received no response. Losing faith in Enterprise and hoping for a resolution. Being majorly inconvenienced as a customer and then required to pay for damages which did not occur under our care rather than our poor experience being addressed is extremely disappointing from the company we've found to be the most reliable and professional in the industry in the past. Hoping for a resolution.

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