Skip the counter when you rent a car with National in Hilo. Choose any car in the aisle and manage your car rental right from the National app with Emerald Club. Bring balance to business travel and book your National Car Rental in Hilo today!
Tall skinny long curly haired agent was very accusatory about a minor scratch on the underside of the vehicle that was clearly old and weathered and tried to put a claim for over $1000 to fix a tiny scratch on the undercarriage of the car. I escalated this with their dispute department, and they immediately threw it out. However, the agents behavior was completely inappropriate. He kept accusing me and trying to trick me into saying that it was my fault, even though I vehemently denied it and took many pictures to document that this tiny scratch had very clearly been there for a long period of time. He took his sweet time doing so even though I told him that this would make me late for an appointment that I had that day. It wasted hours of my time to resolve this issue, please train your staff better.
AC
Andrew C
Oct 20, 2025
5.0
Very nice, well maintained, clean car and friendly staff. Efficient process, took less than 5 mins to get to the car and drive off the parking lot.
JR
Jeff Raban
Aug 26, 2025
3.0
For most part this company does well. Picking up when you have status is very easy inarger airports. But the smaller ones make you feel like you are a nobody. I know... I'm spoiled. The small airports do not maintain the cars well either. Stained and smells are usually an issue. I rent cars every other week and after looking into the rewards program I noticed that their upper level programs are all but impossible to achieve. I rent A LOT, And I am still no where near top tier. Ill probably start looking into other reward programs to see if there are better perks for being loyal.
OC
Ovein Chang
Aug 11, 2025
5.0
Efficient service on delivering the rental. The vehicle is clean and in good condition. Fast return time.
DS
Dana Shishido
Aug 3, 2025
5.0
The check out and check in process was smooth and quick. Although the actual National counter was closed, the partner counters we went to were staffed with employees who were very: personable, efficient, and professional.
The car was clean, which I appreciated.
Frequently Asked Questions About National Car Rental
Where is National Car Rental located in Hilo?
National Car Rental is located at 2350 Kekuanaoa St, Hilo, HI 96720.
What are the operating hours for National Car Rental in Hilo?
National Car Rental is open daily from 6:30 AM to 10:00 PM.
Can I rent luxury or economy cars at National Car Rental in Hilo?
Yes, National Car Rental offers both luxury and economy car rental options.
How can I book a car rental at National Car Rental in Hilo?
You can book a car rental online via the National Car Rental website or app, where you can also manage your rental with the Emerald Club service.
What payment methods are accepted at National Car Rental in Hilo?
National Car Rental accepts American Express, Cash, Check, Discover, Mastercard, and Visa.
Does National Car Rental in Hilo offer airport pickup services?
Yes, National Car Rental provides airport pickup services at Hilo International Airport.
Are there other car rental agencies near National Car Rental in Hilo?
Yes, nearby car rental agencies include Thrifty Car Rental, Dollar Car Rental, Enterprise Rent-A-Car, Alamo Rent A Car, Budget Car Rental, Payless Car Rental, and Avis Car Rental.
Which nearby airports can help customers access National Car Rental in Hilo?
Customers can use Hilo International Airport (Hilo Airport Big Island Hawaii) and nearby airline services like Hawaiian Airlines and Southwest Airlines to reach National Car Rental.
What attractions near National Car Rental can customers visit in Hilo?
Customers can visit Bird Park and Hawai'i Volcanoes National Park, both popular attractions near National Car Rental, perfect for sightseeing before or after your rental.
Is National Car Rental in Hilo offering any special discounts?
Yes, National Car Rental offers special deals which can be found on their specials webpage.