Business Details
About
Auto Repair ShopAuto Maintenance
Kevin's Auto & Truck Repair LLC provides auto repair and auto maintenance in the Hilo, HI area.
Details
- Requires appointmentAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.5
39 reviews
5 stars
32
4 stars
1
3 stars
2
2 stars0
1 star
4
- GUGlen UekawaJul 12, 20255.0Excellent Service
- JRJacob ReynoldsMar 27, 20255.0We've been taking our car to Kevin's Auto since moving to the big island and won't go anywhere else for our auto mechanic service very reliable and trustworthy
- LAlisa akanaDec 5, 20245.0My car and I feel nothing but aloha and gratitude every time my car is serviced at Kevin's. They are professional, honest and welcoming. If you never want to worry about you vehicle and drive with peace of mind- go see Kevin's.
- CCchuck croweApr 20, 20211.0KEVIN ,YOU DID ALOT OF WORK ,BRAKES, TRANSMISSION,OIL SERVICE....HOWEVER YOU MISDIAGNOSED THE STARTING ISSUE AND YOU CHARGED MY WIFE AND I APPROXIMATELY 1300.FOR A REPAIR THAT MADE ABSOLUTELY NO DIFFERENCE TO OUR PROBLEM...OTHER THEN IN THE TYME OF THE PANDEMIC YOU TOOK 1300.FOR A REPAIR THAT DID NOT NEED TO BE DONE...THERE WAS NOTHING WRONG WITH THE FUEL PUMP ETC THAT YOU REPLACED...FOR ME ITS NOT THAT YOU DID THIS ,MISDIAGNOSIS CAN HAPPEN,,,WHAT DISSAPOINTS MY WIFE N I IS THE FACT THAT YOU NEVER LIVED UP TO YOUR MISTAKE,IN FACT YOU NEVER EVEN MENTIONED IT .YOU NEVER TOOK RESPONSIBILITY FOR IT. THEN AFTER YOU HAVING EVERY OPPORTUNITY TO DO SO,YOU DIDNT...INSTEAD YOU CAME TO MY HOME SPENT A FEW MINUTES LOOKING AT THE CAR AND THEN SHOOK MY HAND AS IF ALL WAS WELL...I HAD ALOT OF FAITH IN YOUR BUSSNESS, BUT UNFORTUNATELY THERES NO WAY I COULD DO BUSINESS WITH YOU AGAIN...THE ONLY DIFFERENCE THAT REPAIR MADE WAS MOVING 1300. FROM OUR POCKETS TO YOURS WITH NOTHING IN RETURN .IN THE END A NEIGHBOR NAMED DAVID BAKER,DIAGNOSED THE REAL PROBLEM AND HAD IT RUNNING IN LESS THEN 2 HOURS WITHOUT ANY PARTS BEING REPLACED...IT WAS ELECTRICAL.
- JWJoseph Elias WongFeb 13, 20155.0Kevin's Auto did a great job on my truck. They fixed my electrical problem at a decent price. I will refer all my friends and family to them.
Frequently Asked Questions About Kevin's Auto & Truck Repair LLC
Are your mechanics ASE certified?
Our mechanics possess a high level of certification, including ASE certification, ensuring expert service for your vehicle.
What is your customer satisfaction policy?
We provide select product warranties and take pride in our track record of consistently satisfied customers.
How often do I really need to have my oil changed?
We recommend scheduling an oil change every 5,000 miles or every six months, whichever occurs first, to maintain optimal vehicle performance.
Do I need an appointment for repairs or maintenance?
Yes, we kindly request that you schedule an appointment through our website for all your vehicle maintenance and repair needs.
How long have you been in business?
Our establishment commenced operations in 1991, and we have accumulated over 35 years of industry experience.
How long will my repair take?
The duration of repairs varies based on the issue's complexity. Minor services such as oil changes typically require 30-60 minutes, while more intricate repairs may take several hours or multiple days. We will provide a detailed time estimate when you schedule your appointment.
Can you work on all vehicle makes and models?
We provide service for a wide range of domestic and foreign vehicles, including cars, SUVs, sedans, trucks, vans, and diesel trucks.
What should I do if my check engine light is on?
Remain calm and assess for any immediate performance issues. We advise scheduling a diagnostic check with our team as soon as possible to address the concern promptly.
Are the mechanics at Kevin's Auto & Truck Repair LLC ASE certified?
Yes, our mechanics possess ASE certification and other qualifications to ensure expert vehicle service.
What is the policy on customer satisfaction at Kevin's Auto & Truck Repair LLC?
We offer select product warranties and have a strong record of consistently satisfied customers.
How often should I schedule an oil change at Kevin's Auto & Truck Repair LLC?
We recommend an oil change every 5,000 miles or every six months, whichever comes first, to maintain your vehicle's performance.
Do I need an appointment for repairs or maintenance at Kevin's Auto & Truck Repair LLC?
Yes, appointments are required and can be scheduled through our website.
What are the business hours for Kevin's Auto & Truck Repair LLC?
We are open Monday through Friday from 8:00 AM to 12:00 PM and 1:00 PM to 5:00 PM, and closed on weekends and major holidays.
What types of vehicles does Kevin's Auto & Truck Repair LLC service?
We service a wide range of domestic and foreign vehicles including cars, SUVs, sedans, trucks, vans, and diesel trucks.
Are there any wheelchair accessibility features at Kevin's Auto & Truck Repair LLC?
Yes, we have wheelchair accessible entrance, parking, seating, and restrooms for your convenience.
What nearby places can I visit before or after my service appointment at Kevin's Auto & Truck Repair LLC?
You can visit the Onizuka Center, a notable landmark and public service building, or the Legacy Bible Bookstore and Gifts, both located nearby.
Is there convenient parking available at Kevin's Auto & Truck Repair LLC for customers?
Yes, we offer onsite parking and wheelchair accessible parking for your convenience.
Are there other automotive services near Kevin's Auto & Truck Repair LLC?
Yes, nearby you’ll find Hawaii Collision Center for auto body work, Precision Small Engine Repair, and Kustom Exhaust Worx for customization and auto parts.