Business Details
About
Auto Repair ShopTire ShopGoodyear
Goodyear Auto Service Centers are full-service tire and automotive repair stores wholly owned and operated by the Goodyear Tire & Rubber Company.
Details
- DebitAvailable
- Cash onlyNot available
- RestroomAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.0
178 reviews
5 stars
114
4 stars
17
3 stars
10
2 stars
8
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting specific employees for their exceptional service.
Long Wait Times
Numerous reviews mentioned excessive wait times for service, often exceeding the quoted duration, leading to customer frustration.
Quality of Work
While some customers reported satisfactory service and repairs, others expressed concerns about the quality of work, including issues with oil changes and tire installations.
Pricing
Customers appreciated competitive pricing and value for services, often noting lower costs compared to competitors.
Cleanliness and Environment
The shop was frequently described as clean and well-maintained, contributing to a positive customer experience.
- LNLenoard NagataJan 5, 20261.0They never answer the phone here. Lost my business indefinitely.
- BSBob SikorskiDec 31, 20255.0We got a flat tire on our rental car on New Years Eve. The gentlemen at Goodyear welcomed us and provided service with a smile. They identified the leak, repaired it and had us back on our way in no time. Their local competitor (FS) refused to even look at the tire. I would trust the Goodyear shop every time - thank you for helping make our vacation great!
- DKDale KDec 22, 20255.0In March of 2025, I took my wife's Red 2012 Chevy Impala to Good year, to get four new tires. Three of the tires were failing and starting to come apart, it was a stressful drive from our home in Ninole, Hawaii. I arrived at 6:45 a.m. for my seven a.m. Upon inspection, it was discovered even the fourth tire was going bad. The price was the lowest price on the island. Goodyear not only price matched, but beat my best price I could find, by 107 dollars and I received the full road warranty. The store was clean, the bathrooms were clean. A great experience overall . Before buying new tires, give Goodyear in Hilo a try, I did and it sure paid off. Goodyear in Hilo, Hawaii also offers the safety inspections for your convenience. Last week. I took my white 2013 Ram 1500 Hemi crew cab in to get a new right tire sensor . Goodyear did an excellent job . Give Goodyear in Hilo, Hawaii a chance. Maverick from Ninole, Hawaii on the heritage, historic Hamakua Coast. Maverick from Ninole. 🐳 🌊 🥥 🌴 🏖️ 🐠 🐬
- KRkatie roseDec 20, 20255.0Shopping around for tires that I can afford on a temporary vehicle I'm driving and Nella was SO helpful! Her communication and welcoming attitude was incredibly refreshing and I could tell she was genuine in her willingness to help provide a solution for affordability. Thank you again!
- CWCarmela WindebankNov 25, 20255.0Excellent service for years
Frequently Asked Questions About Goodyear Auto Service
What types of services does Goodyear Auto Service in Hilo offer?
Goodyear Auto Service offers full-service tire and automotive repairs, including oil changes, and has mechanics available.
What are the operating hours for Goodyear Auto Service?
The service center is open Monday through Saturday from 8:00 AM to 7:00 PM, and on Sunday from 8:00 AM to 5:00 PM, with some holiday hour exceptions.
Does Goodyear Auto Service in Hilo have wheelchair accessible facilities?
Yes, the location has wheelchair accessible entrances and restrooms for customers' convenience.
What payment methods can I use at Goodyear Auto Service?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa payments.
Is it possible to schedule a service appointment online with Goodyear Auto Service?
Yes, you can make an appointment online through their official reservation website.
Does Goodyear Auto Service offer in-store pickup services?
Yes, they provide in-store pickup for certain services or products.
Where is Goodyear Auto Service located in Hilo?
It is located at 475 Kilauea Avenue, Hilo, HI 96720-3009, USA.
What nearby places can I visit before or after my appointment at Goodyear Auto Service?
Nearby you can visit The Isles Cafe for a meal, stop by the Bay Clinic if you need medical services, or relax at Paradissimo Tropical Spa LLC.
Are there convenient coffee shops near Goodyear Auto Service in Hilo?
Yes, Starbucks is nearby, providing a great spot to grab coffee before or after your visit.
Can I handle banking needs close to Goodyear Auto Service?
Yes, Central Pacific Bank and Finance Factors are nearby for your banking requirements.