Pearl City Auto Works

Reviews

• KN

  Kevin Nishimura

  2 days ago
  5.0
  While expensive (fixing AC on a very old truck usually is), they were upfront with the price, spot on with the time it would take, and even asked about (and provided me) a loaner. The staff is very friendly and when you walk into the office, feels like family. Thank you for trustworthy service, providing a coupon for a safety check, and your professionalism.
• BP

  Bernard Pigao

  Apr 1, 2026
  4.0
  Shay and her team did a great job on my Hybrid Highlander repairing the ABS. She kept me updated on the status and found options to cut down the cost. Thank you Pearl City Auto Works. 🤙🏽
• ST

  Sarah T

  Apr 1, 2026
  5.0
  Staff has always been polite and professional. Service was completed within estimated timeframe and prices are reasonable. Received a post service follow up call to ensure no concerns were encountered- this was unexpected and appreciated.
• KR

  Kawika Rasa

  Mar 28, 2026
  5.0
  I brought my car in on the assumption that my car may be overheating and a weird burning smell. However, they were able to confirm that my they were no overheating issue and the burn smell was residual residue from work done on a gasket cap replacement. Besides them diagnosing the issue, they offered a complimentary inspection that discovered other issues that I was not informed of from another repair shop. I had made another appointment to drain and refill CVT transmission, that the other shop never offered me to do it, even for the 11+ years I had the car. I value a repair shop that goes the extra step to diagnose future problems on a car and lets you know what is needed to be fixed soon or in the future; something that a lot of repair shops don't seem to not value for their customers nowadays. I had a bad experience with that other shop as I paid for work that they did not do and had to complain to them to loan me a car when they failed to give my car back before closing. I thank the everyone there for being patience and understanding with me as I am not very knowledgeable of maintaining cars but valued having them work to diagnose and solve the issue with my car. I would recommend them for their great service and friendly staff toward me and from what I've seen, other local customers.
• AL

  Ashlyn Lemire

  Mar 27, 2026
  5.0
  I had such a great experience with Pearl City Auto Works. From start to finish, everyone was so welcoming and truly embodied the Aloha spirit. The pricing was very fair, and what stood out the most was how much they genuinely care about their customers and stand behind their work. You can really tell they take pride in what they do and want to make sure everything is done right. A big mahalo to Erin, Shay, and Keoki for taking such great care of my car. I really appreciate the excellent service and will definitely be coming back!

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