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Crawley Audi was acquired by Harwoods Group in July 2019 to bring the Harwoods Audi Family to a brilliant 4. As a group, we like to make sure our customers are treated with the upmost satisfaction when they come and visit us at our Crawley site! As part of the Harwoods family we treasure our staff and our customer’s and we strive for 100% Customer satisfaction taking on the responsibility of providing the most desirable experience. Our highly trained sales team offer you the best deals when it comes to our premium Audi products.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.