SIXT London Gatwick North

Reviews

• CV

  carolyn veamatahau

  Oct 6, 2026
  5.0
  The customer service area was being managed by only one staff member, and due to the high level of demand, there was understandably a significant number of customers waiting to be assisted. Despite working alone under what appeared to be a very busy and challenging situation, the young man remained calm, professional, courteous, and attentive throughout. He worked efficiently and promptly to assist each customer, while maintaining a friendly and respectful manner. It was clear that he was doing his best to manage the workload and ensure that customers were attended to as quickly as possible. His professionalism and positive attitude were particularly commendable given the pressure and volume of customers he was dealing with. I would like to acknowledge his efforts and commend him for the excellent customer service he provided. Having only one person managing such a high demand is not an easy task, yet he handled the situation with patience, courtesy, and professionalism. His commitment and work ethic were greatly appreciated.
• SR

  Simon Roper

  Oct 2, 2026
  5.0
  Wassif made the car rental process about as stress-free as you can get, no issues and efficient, highly recommended
• SL

  Stephen Luker

  Oct 1, 2026
  1.0
  In UK for 5 days. Rented car from Sixt and was persuaded to upgrade. The car seemed good but on second morning I noticed a dangerous 10cm gash in tyre sidewall. The condition report at pick up noted wheel damage but they clearly missed or ignore tyre damage. I contacted Sixt immediately. It is now 24 hours later. Cat still undrivable because they came and changed wrong tyre. I have spent HOURS on the phone to Sixt, am out of pocket £100s. Sixt still not fixed car or addressed fact they gave me a dangerous car! SIXT response as seen does not address any of the issues raised. Trust me Sixt, I am really well acquainted with your help lines and support. As I have said, hours on phone yesterday and today. I await direct contact from manager of SIXT Gatwick as was promised at 7.45am today. Will update.
• GJ

  G Jones

  Sep 16, 2026
  2.0
  Website to book the car was good and they have an automated key collection from a locker which also works well for fast collection. Finding the parking for the car took some time and its not very clear from the email they send where it is. Car was reasonable, although was assigned an automatic on the day instead of a manual, which was okay fir me as I have driven similar before, but may bot be so good for others. Followed waze for driving directions to drop off the car at the same location as i collected it. 2 weeks later, received notice of a fine that apparently I had driven through a pay zone at Gatwick, time of infraction on the notice is more than 30 minutes after I dropped the car off, however they gave me no receipt at drop off to be able to show this. So the convenience of collection and drop off becomes a liability in this case. Charge £40 admin fee bu Sixt plus a £100 driving fine from times24. They also still have £300 hold on my credit card that my bank tells me they haven't released yet. Overall its a huge shame because the convenience of pick up and drop off with no human interaction was a plus, up until it wasn't....
• FW

  Fly Wills

  Sep 14, 2026
  1.0
  Slow pickups, noone around at drop off. Incorrect charges added and late return times added. You are told to use the drop box yet the time they then put on the invoice is 2 hours after you drop it! I’ve been incorrectly charged a late fee and had damage added that was already existing. This branch needs more staff. The staff are friendly and professional but no one is there to check the car when you return and there is only ever one staff member on desk making check in super slow.