SIXT Car Hire - London Gatwick Airport (LGW)

Reviews

• FR

  Fabian Rüther

  today
  1.0
  After around ten years as a SIXT customer, this experience has left me with very little trust in the company. On 21 August, I urgently needed a car for around six hours. I made two things clear: I wanted the cheapest option, and I would return it that same day. Yet I was initially told I had to pay for three days at almost £900. After a lengthy discussion, the supposed minimum suddenly became two days. I ended up with a large SUV and was told nothing cheaper was available. How does a three-day minimum become two days simply because I keep questioning it? I’ve been asking SIXT that since 7 September and still haven’t had a clear explanation. Instead, I’ve had contradictory replies, an incorrect return date used to explain the charges, and promises of clarification from the branch that haven’t materialised. I keep having to repeat the same basic facts. It shouldn’t be the customer’s job to get SIXT to read its own paperwork properly. As of 15 October, more than five weeks after my complaint, I’m still chasing a manager’s response. That is unacceptable. I felt taken advantage of when I was under pressure and needed help. The way SIXT has handled the complaint has only reinforced that feeling. After ten years of giving them my business, I expected much better. I would not recommend SIXT Gatwick South Terminal.
• BB

  B Berendsen

  5 days ago
  3.0
  The person at the service desk was awesome. We got a nice car (but could have been cleaned better). When it suddenly started raining, we discovered that the windscreen wiper was worn (dangerously). It took us a long while and multiple calls (reconnecting, disconnecting, wrong routing) to finally have been connected to the right person. Not great. All in all good, but service during a breakdown wasn't. We eventually replaced it ourselves
• CC

  Claire Boscq CSP

  5 days ago
  5.0
  Can a Customer eXperience still feel EPIC when there is almost no human interaction? Our recent SIXT car hire eXperience certainly did. We picked up our car at Gatwick at around 1am and returned it to Heathrow, and the whole journey was incredibly easy, intuitive and seamless. Because of the late pick-up, there was very little human interaction, but the Digital eXperience did exactly what great technology should do: made everything simple. Clear process. Easy collection. Easy return. No unnecessary friction. When your digital journey is designed properly, customers shouldn’t have to think about it. It should just WORK. A really good eXperience all round from SIXT, and a great example of digital doing its job brilliantly. Definitely an EPIC DX eXperience from us. #ElevatedeXperience #CustomerExperience #CX #DigitalExperience #DX #SIXT #CustomerJourney #TravelExperience #FrictionlessExperience
• PS

  Preetam Savio

  Oct 3, 2026
  5.0
  I had a great experience hiring a car from Sixt. From the moment I picked up the car to the time I returned it, the service was excellent. The team including Sujinthan & Yeliz provided all the information I needed, explained everything clearly, and were always kind, friendly, and very helpful. The whole process was smooth and straightforward, and I really appreciated how professional and welcoming they were throughout. Thank you to the Sixt team for making the entire car rental experience so easy and stress-free. I would definitely consider using Sixt again and would be happy to recommend their service to others.
• MC

  Mehtab Chisti

  Sep 21, 2026
  1.0
  Appalling customer service The worst car rental company I have ever dealt with. I paid £355 out of my own pocket for a tyre replacement and submitted a reimbursement claim immediately after returning the vehicle, providing all the required documentation. Almost four weeks later, I am still waiting for my money back. Despite repeated emails, the company has not even had the courtesy to reply. No reimbursement, no explanation, and no meaningful update. Having to chase my own money for weeks is frustrating enough. Being completely ignored makes it unacceptable. This experience has left me with no confidence in their customer service or their willingness to resolve problems. I would not use this company again and would strongly advise others to think twice before booking.

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