Enterprise Car Hire - Gatwick Airport

Reviews

• TH

  Tom Horan

  1 day ago
  5.0
  Top Class Service! Again, I remain thankfully impressed with the friendly and professional level of service especially by Gabe when collecting my vehicle and by Neo when I dropped it back. I had checked in in advance but still delays though at the counter - busy queue. Overall, more positives than negatives so thank you very much and see you soon again.
• NN

  Nicola Niechcial

  3 days ago
  5.0
  The staff at South Terminal Gatwick went above and beyond to help me with a last minute booking. Yomi pulled out all the stops to find me a car that I could use comfortably with my bad back and severe osteoarthritis. He liaised with his colleague James at the Crawley branch, who was there ready and waiting for me and my weary daughter with a lovely clean, comfy car, despite being officially closed on Sunday hours. James helped us with our bags and explained everything clearly and concisely. Good, reliable service with stand out members of staff at your branches in Gatwick South (Yomi), James (Crawley) and, up in the Glasgow Central Oswald Street branch, great helpful service from Nikki. At my Final Destination in the Broadstairs branch for the drop off, I was greeted by a female member of staff with a lovely cheery smile and courteous efficiency to top off the whole experience (I didnt catch her name, unfortunately). Keep up the good work, all you guys at Enterprise!
• OL

  Oladimeji Lawal

  Oct 1, 2026
  5.0
  I had a great experience with Enterprise, particularly because of the excellent customer service I received from Neo. Neo was incredibly helpful, professional and approachable throughout my experience. I did have a few issues during my rental and raised my concerns, but rather than dismissing them, Neo took the time to listen, understand the situation and work towards a solution. What really stood out was how he found a fair common ground and made sure I felt valued as a customer. He also offered compensation for the issues I experienced, which showed that Enterprise genuinely cared about resolving the situation. Customer service like this makes a big difference. Thank you, Neo, for your professionalism, patience and willingness to go the extra mile. I would definitely recommend Enterprise based on the service I received.
• MO

  mark onono

  Sep 29, 2026
  1.0
  I got a car Sunday the 27 Sep at 10pm.Mixed experience as on collecting the car, the viewing area was pitch black & dark. This meant the agent doing the vehicle checks had to use a torch off a cell phone. With that anything can be missed.The car exterior was not clean and I called that out as it can mask damage or scratches.The rims of the tyres were also scratched which I called out and was told that ok and normal. I drove away however unable to take pictures or videos of the car condition. On return of the car, not to mention uneventful drive home the car was inspected at daylight. Turns out the tire at near front had a tear that so small you would need a keen inspection to notice that. Then come the shock of being told i was responsible for the damage. I never took any extra insurance which clearly they try to push you to get. I only had car for 15hrs and return did see a need for any of that insuarance extra. I am very distressed as I wait the dispute to be resolved. Next time i wont accept a car in the dark, or be told that scraps on rim are alright and normal. Surely, unfair contract term act should get such shaddy things from happening.
• AT

  Addie Orfila Training

  Sep 22, 2026
  1.0
  I want to be clear that my dissatisfaction has nothing to do with the staff, who were lovely, or the vehicle itself, which was excellent. My issue is entirely with the pricing. I had to arrange this car at very short notice because of a serious family medical emergency. I cut short my holiday, flew back to Gatwick and needed to drive to Sussex to be with a close relative who was critically ill in hospital, before eventually returning the car in Manchester. I completely understood that a last-minute, one-way rental would be expensive. What I did not expect was to be charged an additional £174.92 because I arrived approximately two hours earlier than my booked collection time. The branch was extremely busy and I was told that, in order to take a car at that point, I would need to pay to upgrade to the next vehicle category. I appreciate that I arrived early and that this created an inconvenience, but the end result was a total cost of more than £500 for just three days' car hire. Given the circumstances, I found that extraordinarily expensive and was very disappointed that there appeared to be no discretion or flexibility whatsoever. Again, I cannot fault the staff I dealt with or the quality of the car. However, the pricing left such a poor impression that I would be extremely reluctant to hire from this company again. I understand that a member of the team may contact me following this review, and I would be happy to discuss my experience. I am posting publicly because I think potential customers should be aware of the additional costs that can arise if circumstances mean you need to collect your vehicle earlier than originally booked.