Alamo Car Hire - London Gatwick Airport

Reviews

• NJ

  Nicole Jardim

  4 days ago
  5.0
  Great car rental experience. The pickup was seamless and so was the drop off. Car was really nice and the staff was all super helpful. Above and beyond.
• JG

  Jokerairdem Gaming

  Jun 9, 2026
  5.0
  Great customer service from yomi made picking up the car painless. Very helpful staff also want to give a special mention to owen for helping out
• CN

  Chris Neate

  Jun 3, 2026
  5.0
  Excellent customer service delayed flight not an issue friendly staff definitely use again. Couldn’t ask for more from a company
• AA

  Ali Asad

  May 31, 2026
  1.0
  I flew in from New York couple of weeks ago and decided to book with Alamo since they are inside the airport terminal. I have rented two cars from this location over the last two consecutive weeks and unfortunately both experiences fell short of what I'd expect from a brand like Alamo/Enterprise. For the first rental, I had booked an intermediate SUV but was initially shown compact cars. I decided to upgrade to a Ford Kuga, which had a service warning light on, a wobbly drive, and a key fob with a dead battery. Most concerningly, I was never informed that the child locks were manual. As someone traveling from the US, I am not used to manual child locks and my son opened the door on a highway. This is a serious safety issue that staff should proactively communicate to international customers. My second rental on May 26th was no better. Despite having a booking, the car was not ready and I was told the delay was due to a bank holiday. The long wait was frustrating but what made it worse was the attitude of the staff. There was no apology, no acknowledgment of the inconvenience, and no effort to make things right. The overall demeanor was indifferent at best. In the end, I was simply handed over the key to drive away like nothing ever happened. Even on this instance, no one mentioned anything about the manual child safety locks. This rental car also has a service light on as well. I chose Alamo/Enterprise specifically because of the brand's reputation in the US. The service I received here was more in line with a local rental agency. I will not be booking with this location again and would caution other travelers, especially those visiting from abroad, to look elsewhere.
• RR

  Rich

  May 31, 2026
  1.0
  Enterprise/Alamo- Gatwick airport. Do not rent from Alamo/Enterprise at Gatwick Airport. The level of dishonesty is a disgrace. I was happy with the service on pick up, the vehicle was also great. HOWEVER, they have no staff to sign the car back in at Gatwick North Terminal and decided to email several hours later saying that there was damage to the passenger side door. Luckily, I took pictures and funnily enough there was no marks when I dropped the vehicle off. No doubt a scam or their people who collected the car from north terminal are on some sort of commission to “find” damage. Disgrace, a scam normally reserved for the less reputable car rental companies not those like Alamo/Entrrprise.

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