Enterprise Car & Van Hire - Swansea City Centre

Reviews

• KJ

  Keith Jones

  3 days ago
  5.0
  Always a really efficient service, great cars and good locations for pick-up and collection.
• OM

  Oliver Murray

  Jul 30, 2026
  5.0
  Great and friendly service with a great replacement vehicle.
• IG

  Ian Greenough

  Jul 25, 2026
  5.0
  Good service by sal super efficient on dropping my vehicle of to this branch
• AR

  Alexander Roberts

  Jul 22, 2026
  5.0
  Friendly and efficient staff and a vehicle that performed as expected.
• AA

  Ammar Alabtah

  Jul 14, 2026
  1.0
  1-Star Review Extremely disappointed with my experience at Enterprise Van Rental. I booked a long wheelbase van because it showed as available. When I arrived, the employee, Kash, told me they didn’t have one available and offered me a medium wheelbase electric van instead. I accepted, but I asked whether it was fully charged because I had a long journey and no access to an EV charger. He told me it was fully charged. When I checked the dashboard, it was only around half charged. I questioned this, explaining that I didn’t have a way to charge it, and his response was simply, “Charge it anywhere,” delivered with a rude and dismissive attitude. I then told him that this was unprofessional and that I hadn’t been given accurate information. Instead of trying to resolve the situation, he said he was no longer giving me any van because of my attitude and walked away. I wasted over an hour travelling and waiting, only to leave with no van at all. I expect much better from a company with Enterprise’s reputation. If a booked vehicle isn’t available, staff should handle the situation professionally, provide honest information, and try to find a solution—not refuse service after giving misleading information. Very poor customer service and a completely unacceptable experience.