Enterprise Car & Van Hire - Newport

Reviews

• CM

  CATHERINE MOWATT

  3 days ago
  4.0
  The staff were really helpful and considerate, the car we had for nine days while our own Volvo car was being repaired was a lovely Mercedes, Thankyou Ellie and and all the staff at Newport Branch
• SP

  Sneh Patel

  6 days ago
  1.0
  Dear Enterprise Newport Customer Service, I am writing to formally complain about charges that have been made to me in relation to the return of my rental vehicle. When one of your staff members came to collect the vehicle, I specifically asked whether everything was okay with the car. I was told that everything was fine, and I handed the vehicle back before the agreed return time. I would also like to clarify an issue regarding the time the vehicle was collected/checked. The people who came to collect/check the vehicle were a man and a woman. I observed them sitting in the vehicle and talking. When I knocked on the car window and asked what was happening, I was told by the man to give them 15–20 minutes because they were having business discussions. I do not understand why I should be charged for this period when I had already returned the vehicle and the delay was entirely due to your staff conducting their own business discussions. I should not be held financially responsible for time spent by your employees after I had handed the vehicle back. Furthermore, I have evidence showing that I refuelled the vehicle before returning it, so I dispute any fuel-related charge as well. I have retained evidence supporting my position, including proof of the fuel being replenished and evidence relating to the vehicle handover and the events described above. I therefore request: 1. A full breakdown and explanation of every charge made to me. 2. The immediate refund of any charges that were incorrectly applied. 3. A review of the vehicle collection/inspection records and the actions of the staff involved. 4. Confirmation that no further incorrect charges will be made against me. I have evidence to support my complaint and can provide it upon request. I expect Enterprise to review this matter fairly and refund the money that I have been incorrectly charged. Please treat this as a formal complaint and confirm receipt of my complaint in writing.
• EM

  Evie Meechan

  Aug 14, 2026
  1.0
  If it was possible to leave, no stars on this, I would certainly do that! Made a booking for a van for a house move with over 10 days notice, and now with less than 24 hours to go to collection of that van they’ve cancelled our booking (and apparently 80 other bookings?!) due to not having a van … Disgusting, we have rung head office and they have told us it’s down to the branch that this problem has occurred and we are fuming. Now I have no way of moving my stuff to Scotland tomorrow and I have to hand my house keys with no time left to sort a replacement van I have no idea what I’m supposed to do now?! This company is a joke, if what we’ve been told is correct then they have overbooked their services by 80+ bookings and feel it’s totally acceptable to give all those people less than 24 hours to sort an alternative!? I will be taking this further as overselling their services to that level is disgraceful, and they are clearly making false promises of contract that they have no intention or ability in terms of their assets of keeping! They also are completely unconcerned and I honestly believe they don’t care at all. Not the first time this has happened with Enterprise either, so avoid this branch and Enterprise Van hire totally if you’d actually like a van that you’ve booked in good faith to be available for when you’ve booked it …
• EO

  Evans Osasco

  Jul 24, 2026
  1.0
  My experience with Enterprise has been extremely disappointing. I collected a van with half a tank of diesel and was clearly instructed to return it with the same fuel level. I did exactly that, yet after returning the vehicle, Enterprise charged my card for an additional 8 litres of diesel. When I contacted customer service, I expected them to explain how they concluded that extra fuel was required. Instead, I was simply told that the charge was correct, without any meaningful explanation or evidence to support it. To make matters worse, although I was eventually sent an invoice showing the charge for the 8 litres of diesel, there was still an additional amount debited from my card that was not accounted for on the invoice. When I queried this unexplained charge, I still did not receive a clear explanation. It is unacceptable for a company to take money from a customer’s card and then fail to fully explain or justify every charge. Customers deserve transparency, accurate billing, and proper customer service when they raise legitimate concerns. Based on my experience, I would advise anyone renting from Enterprise to carefully check their invoices and bank statements after returning a vehicle, and to question any charges that are not fully explained.
• SR

  Sharon Robertson

  Jul 16, 2026
  1.0
  Avoid if you actually need a van! Booked and paid for a van for a house move (Kent to Newport). 17:30 day before the hire, advised that no van was available! They had the audacity to laugh and offer us a car...because 79 trips to Kent and back would be great right, even if the furniture would fit. Surely common sense provokes the thought that as a bigger vehicle was booked then maybe a car isn't suitable??!! We then had to fight for our money back, it took 4 phone calls over 4 weeks and we finally received it after threatening to go to the UK director, name sourced from Companies House. Save yourself some stress and use a company that can actually deliver what they accept as a booking (and take your money for), and have some concept of customer service!

Frequently Asked Questions About Enterprise Car & Van Hire - Newport