Enterprise Car & Van Hire - Caerphilly

Reviews

• DD

  Debbie Dudman

  1 day ago
  1.0
  Booked a long wheel base van on 12th May for collection on 21st May, which was confirmed via telephone call and e mail to receive a call on 20th May at 17.10 hours to say they no longer had a van available for the next day, e nailed the Manager Oliver on 20th no response, called customer service they were useless, called again today and spoke to John who said Oliver was in a meeting and he reassured me that he would call me back...no call received. We are still waiting for our refund...non existent customer service avoid Enterprise we eventually got a van with very short notice from hire me who were superb. If I could score a 0* then I would
• LB

  Leanne Buckley

  4 days ago
  1.0
  Would give no stars if I could!! Absolutely disgusting company!! Booked online went to collect wanted an extra £600 for this that and everything but the kitchen sink!! Would refund £200 if it came back with nothing but a stone flips up will cost you, bearing in mind nothing you can do apart from wrapping car in bubble wrap!! 2.5 excess on insurance what an absolute joke of a company!! Wanted a refund baring in mind hadnt taken keys or touched the car and kept 25% of my money!! Trading standards call coming Tuesday and financial obnibniman also being contacted and credit card company to get rest of my money back!! Do not touch this company unless ypu want cost for any extras they want to check at you!!
• GL

  Gregg Lias

  6 days ago
  1.0
  Avoid this company!!! Had hired van through 3rd party paid my pound off my card, returned vehicle no faults no pound return but £244.95 left my account they now denying taking any payment and there screen show 0 yet got no evidence as such they took this money my bank now raising claim to get money back staff just pass the buck just money grabbers avoid avoid avoid hopefully I get my monet back it's been 6 weeks they still saying they didn't take it clear on my bank statement my bank says they took but because I deposited £1 I authorized a payment to them definitely avoid this place if you don't wont them taking out of your bank.
• SZ

  Sze Z.

  May 12, 2026
  4.0
  Efficient and straight-forward process, the staff has been really helpful and honest over the last month. Will use again - Special shout-out to Bridie :)
• GW

  Gary Williams

  Apr 21, 2026
  5.0
  Book a vehicle but FOLLOW UP a few days before collecting. The on-site team are great but their admin support off site are shocking !