Enterprise Car & Van Hire - Salisbury

Reviews

• JX

  Jorge X

  1 day ago
  1.0
  I’ve now given Enterprise two chances, and both times they’ve managed to make the same basic mistake: take a booking for a van they don’t actually have. A few months ago, I booked a van and was told on arrival that it wasn’t there yet, but that it was “on the way” and would either be there later that afternoon or the following morning. I went back that afternoon — still no van. Went back the next morning — still no van. I ended up having to rent a completely unnecessarily large vehicle instead. Throughout all of this, the staff were more interested in trying to get me to leave a review and blaming someone else than actually taking responsibility for the situation. I gave them the benefit of the doubt and didn’t leave a review. Fast-forward to now: I booked another van a week in advance, and just two hours before collection I’m told there is no van available. At this point, this isn’t bad luck. It’s a pattern. I understand that businesses can be understaffed, busy and occasionally have genuine problems. What I don’t understand is taking bookings and money, making promises you clearly can’t keep, and then scrambling to save face when the inevitable happens. Honestly, don’t bother. If you actually need a van, go somewhere that can provide one. I’ve used U-Drive, who are the same sort of price and, in my experience, actually have the vans they advertise. Enterprise seem to have mastered the art of taking a booking for a vehicle and then hoping one magically appears.
• MD

  Mary Douglas

  3 days ago
  3.0
  Friendly and helpful staff, good vehicle, but appalling billing system! I received 4 documents each listing different charge rates. The final invoice calculating the payment due was correct but bore no resemblance to the initial confirmation email or the two rental agreements, which were incomprehensible!
• NM

  Natalie Morgan

  4 days ago
  5.0
  All went very smoothly. Easy booking and a lovely car. Monty was very helpful. Exceptionally good with my elderly mother. He was patient, took her on a test drive and guided her with such a lovely, patient manner. Built her confidence and set her up ready for her to drive the hire car. After so many years in the same car she was very nervous and worried about driving something different. . Superb ! Above and beyond in regard to customer service and I was very grateful.
• GC

  Gabe Cagle

  Aug 7, 2026
  5.0
  Friendly staff, quick and easy collection/drop off. Unlimited milage for me is also a real plus.
• CM

  Carl Millar

  Aug 5, 2026
  1.0
  Booked a van with 3 days notice. Paid for it. Turned up at Salisbury branch to collect and was then told they don’t have any Vans available. The refund will take a week. No email. No message. Just a single call at 8am on the day of collection that I did not answer. So I’m now £130 down with no van on the day I’m moving house. No attempt to fix the situation whatsoever. Best I got was, “you could try Southampton?” Shocking customer service all round. *** Update *** Vans are still available online! So the branch are aware that they have no vans available, but are still happy to take your money then cancel the booking and keep your money for a week. Unbelievable.