Enterprise Car & Van Hire - Newbury

Reviews

• SB

  Sam Bell

  Aug 13, 2026
  5.0
  Extremely helpful and friendly and understanding. the van arrived late but they more than made up for this. Adam the manager, Andrea the sub manager and Lizzie and Will in particular. Excellent team.
• MM

  MGE

  Aug 7, 2026
  1.0
  Organised a van hire & they were happy to take my money but on arrival was told “computer says no” moment due to unknown reasons so couldn’t have the vehicle; wasted time booking & going to the branch… never had any issues before. We’ll see how long it takes for a refund…
• PS

  Prashant singh

  Jul 31, 2026
  1.0
  Title: ⚠️ Avoid this branch — terrible service, useless manager; Basingstoke saved the day! I experienced absolutely disgusting customer service and found the branch manager completely unhelpful. 🚗 I pre-booked a 7-seater well in advance for 1 August, only to be notified at 7 PM on 31 July — the night before — that the allocated car had an unfixable fault and my booking was cancelled. 🔄 I asked them to find an alternative from nearby branches — Oxford, Swindon, or Basingstoke — but was told the manager had already checked everywhere and nothing was available. However, when I contacted Basingstoke myself early on 1 August, they had the exact same car in stock — and at a better rate! When I informed the Newbury branch, they still showed zero interest in helping or arranging to transfer the vehicle from Basingstoke. I was left with no choice but to drive all the way there myself just to get a car and save my plans. 📞 To make things worse, getting my original Newbury booking officially cancelled was a nightmare — I had to call them 3 times on 1 August before the manager finally responded. Truly shameful service. ❌ Strong advice: avoid this Enterprise branch completely. ✅ Go to Basingstoke instead — their team is an absolute gem and helped me immensely at the very last moment.
• LC

  Liz Cieplowska

  Jul 29, 2026
  5.0
  Would definitely recommend Enterprise in Newbury, knowledgeable and friendly staff. Making hiring a car a pleasant experience as we had both cars off the road at that time. Had a high spec car with all the modern technology. Made me want to trade my old car in after driving the hire vehicle.
• SD

  Stephen Davies

  Jul 20, 2026
  1.0
  Ordered van online due to urgent personal requirement, website showed availability, paid for the hire. 5 minutes later, call from the Newbury Depot informing me that that van had just been returned with wing mirror damage and not available. No alternative Vans available across their range. Informed that they would cancel and the money would be returned to my account immediately to enable hire from another supplier. I then called back to ask if there was an option to replace for a suitable car for 24 hours and then pick up van on Wednesday. Guess what, they have no cars available either, yet the website shows that they have! Then to put me in even more of a frustrated mood, my money will take 7-10 days to go back onto my account. Meaning I now cannot go elsewhere to hire!! I would caution any online orders even with the price lower as there is no guarantee they can provide you with the service expected. Also to point out to whoever the advisor was, that when I asked for the money back I was informed "You ordered online, and thats our cancellation policy for 7-10days". Ok, so through no fault of my own and ordering in good faith online I am not being punished for incompetent fleet management. Never again, which is a shame as a colleague was about to request a 2 month van hire for 4 vehicles!!! Well done Not so Enterprising. Shame that the review does not allow zero stars!