Enterprise Car & Van Hire - Newbury

Reviews

• CL

  chris langley

  6 days ago
  1.0
  Booked a van and was told they may have issues getting the van ready for me for my allocated time of 9am Saturday. I Was promised a van for 9am Saturday wouldn’t be a problem later in the day as they have partner companies they can use. Phone call at 7pm Friday night asking me to come in at 12am as the van won’t be ready, even after I specifically told them not to get there that late as it’s not any good to me. Wasted my time now how am I men to get a van this time of night for tomorrow 9am I’ve got other slots booked in. Useless
• NK

  Nonhlanhla Khoza

  Sep 27, 2026
  5.0
  Very friendly and professional staff at Newbury branch would definitely use their services if need be Great customer service
• SM

  shahzad majid

  Sep 14, 2026
  5.0
  Amazing experience! They gave me plenty of vehicle options to choose from, and the staff were very friendly and helpful. Highly recommended!
• YS

  Yasir SULEMAN

  Sep 8, 2026
  5.0
  ⭐⭐⭐⭐⭐ I had an excellent experience with Enterprise, and I can’t thank Andrew B and Andreea enough for the outstanding customer service they provided. From the moment I arrived, they were both incredibly friendly, professional, helpful, and welcoming. They went above and beyond to make sure everything was smooth and stress-free, and they genuinely made me feel valued as a customer. It’s not often you come across such great customer service, and Andrew and Andreea are a real credit to Enterprise. They made my experience one of the best I’ve ever had with a rental company. I would highly recommend Enterprise to anyone looking to rent a vehicle, especially because of the fantastic service I received from Andrew B and Andreea. Thank you both for making the whole experience so easy and enjoyable! 👏
• HB

  Hannah Ballance

  Aug 25, 2026
  1.0
  Booked a van via their website due to a very last minute approval of a house move the next day. 4/5 hours later, 5 minutes before they close for the day, they called and left a voicemail cancelling the booking. Apparently, despite their website allowing you to book the van, it doesn't actually reflect the availability of that site and they still need to call and confirm. Seems pointless having the booking online tool if this is not accurate. Anyway, 7 weeks later we are still waiting for the refund of the van that we were never able to rent. I have contacted on 5 separate occasions to query this and every time am told the refund is being processed, but have still not received it. Very poor service from such a major company. The team on site in Newbury are trying to help, but they have no access to any of this process, so there is little they can do.