Bathwick Tyres - Team Protyre

Reviews

• HW

  Hayley Walters

  6 days ago
  5.0
  Fantastic service from Mark This morning. ( Saturday) I visited the Friday about my tpms light being illuminated I was told it was due to 3 broken sensors I asked for them to be replaced which they were Staff were very friendly and fitted me in However the tpms light failed to turn off ( I was told it would after driving so far) I was also told my car didnt have a reset button However a quick Google search said it did! I returned today ( Saturday) were Mark managed to fix the issue quickly and he found reset button because he managed to turn the light off the tyre pressures or things had been done wrong on the Friday causing the light not to turn off. These things happen and I'm not blaming any staff ,they were busy and it it was a very hot day Just want to say thank you to Mark What an asset he is to your team Thank You!
• AN

  alexandru nicolae

  Jul 22, 2026
  1.0
  I went there for a wheel alignment and balance. They said they'd call me when it was ready, but I never heard from them. I went in the afternoon to check, and they said, "Yeah, all done, here's the invoice." I paid, took the car for a drive, and it was the same as before; they didn't even touch it. I went to another garage, confirmed nothing was done, and got it fixed. I went back to them, and the manager just pretended he didn't know, blaming someone else, even though he was the only one there. Then I had to wait two weeks and make a bunch of calls to get a refund. Protyre is usually good, but this place is absolutely awful. You pay for nothing; they're scammers. Avoid.
• GH

  George Horseman

  Jun 5, 2026
  5.0
  ⭐⭐⭐⭐⭐ I recently had all four of my tyres replaced at Bathwick Tyres and was very impressed with the service. The team was professional, efficient, and friendly throughout. Customer service was excellent, and they made the whole process quick and hassle-free. I’ve always had a good experience with them and would highly recommend Bathwick Tyres to anyone looking for reliable service and great value.
• PG

  Paul Gherbe

  May 19, 2026
  1.0
  ubject: Formal Complaint – Misleading Rear Wheel Alignment Charge (£85) Dear Manager, I am writing to formally complain about an additional £85 charge applied to my wife during a recent visit to your Protyre Newbury branch regarding our Volkswagen Passat (registration RE52 THF). The vehicle attended your branch for: * One tyre replacement * Front wheel alignment/tracking, which had already been paid for online in advance However, your staff then charged my wife an additional £85 for “REAR TOE ALIGNMENT ADJUS,” as shown on invoice number 171C010601 dated 11/05/26. After reviewing the invoice and the vehicle setup myself, I explained to my wife that this charge appears highly questionable. This specific 2002 Passat uses a rear beam/rigid-style rear suspension setup without standard adjustable rear toe alignment in the way your staff described to her. My wife returned to the branch and challenged the charge directly. Following this discussion, your staff effectively acknowledged the issue and accepted that the charge should not have been applied. Despite this, the £85 has still not been refunded. This situation raises serious concerns regarding misleading sales practices and whether other customers — especially those without technical knowledge — are also being charged for unnecessary or non-applicable adjustments. I therefore request: * Immediate refund of the £85 * Written confirmation once the refund has been processed * A clear explanation of why this charge was added in the first place If the refund is not processed promptly, we will consider escalating the matter further through: * Trading Standards * Consumer protection authorities * Public reviews documenting the experience I hope this matter can be resolved professionally and without further escalation. Kind regards, Paul Gherbe
• SW

  Stuart Watson

  May 2, 2026
  1.0
  I booked online for a service. I don't know what they used to remove the oil filter cover but they left it deeply cut, grooved and badly scored - see picture. They even managed to scratch the surrounding trim. This item was brand new and pristine before the service. Diassapointed and wont go back.

Frequently Asked Questions About Bathwick Tyres - Team Protyre