Enterprise Car & Van Hire - Altrincham

Reviews

• MK

  Matthew Kam

  May 20, 2026
  1.0
  If I could award NIL stars, that would be my response. Why? Enterprise Altrincham has breached Section 49 of the Consumer Rights Act 2015, where there is a violation of the use of my credit card as a guarantee. I have not knowingly signed any agreement directly with Enterprise for the use of a courtesy car during the period of time when Mercedes Warrington is repairing my own. There was no verbal nor expressedly written agreement I was privy to by personnel Aaron or the Branch Manager upon the courtesy car collection on Thursday 23 April 2026. All I was aware of signing was the vehicle inspection that there were pre-existing superficial marks on the car (and I can prove with time-stamped photographs upon collection) before I drove off. Furthermore, personnel Tinashe, when queried by me why they need my Credit Card details on file, is that it was only for guarantee of any unforeseen charges such as a speeding penalty. However, if that were the case, he said Enterprise would always advise the customer before taking the money. So, Enterprise took 2 x c. £62, and another £300+ !!! Is this ethical? No! why? I was never advised why. When I rung up to complain and got hold of Aaron, his explanation was, Branch Manager couldn't get hold of Mercedes for the extension of the courtesy car. So why charge me? When the agreement is directly between Enterprise and Mercedes? I am only provided the use of this car on behalf of Mercedes, and have not legally and knowingly signed nor been verbally communicated to about any further charges. This is amounting to FRAUD, as unauthorised charges is a breach of contract between Enterprise and Mercedes. I shall report to Trading Body BVRLA (British Vehicle Rental and Leasing Association) if the Branch Manager does not rectify the situation of unauthorised charges on my credit card by refunding me immediately within 5 business days. PLEASE TAKE NOTE: I have a very supportive Consumer Acts solicitor at Slater Heelis in Manchester, and have won a recent case about another scam such as this. If you do not rectify my complaint ASAP, I shall pursue you legally. This will cost all parties wasted energy, time and money, please consider this. Please treat your customers with more respect and professionally, even if we are not directly in a contract agreement with you (in my case, via Mercedes). You do not punish THE END CONSUMER, you solve the problem DIRECTLY with YOUR IMMEDIATE CUSTOMER: Mercedes. That is, you SHOULD not punish me, it's violation against so many passed laws. Finally, let me re-iterate: I will proactively pursue you legally via Slater Heelis if you do not action on a resolution immediately. If Mercedes owes you money, you do not STEAL it from my credit card! UPDATE TO RESPONSE FROM MICHELLE BELOW: No, the manager needs to sort out a refund to me now, but look into billing with Mercedes directly. I should not be doing any more work looking for an online generic form to fill when I have no direct rental agreement with you. Did you read my complaint above properly?
• MR

  Mark Rimmer

  May 11, 2026
  5.0
  Great place to hire cars and vans at competitive prices. All the staff are lovely and helpful. Cars are all modern clean and up to date. Happy customer.
• BB

  bigc2910

  May 11, 2026
  5.0
  The Altrincham Branch of Enterprise, in particular Aaron worked extremely hard to ensure we had the correct vehicle for our needs in the timeframe we needed it! They were polite and professional making the whole process simple and quick. I would highly recommend them for all your rental needs!
• SS

  Stuart

  May 8, 2026
  5.0
  Iv used lot hire companies in past but the service from here is solid 10 all the lads is outstanding friendly helpful even gave me lift home and found me hire car within hour best place iv been to would recommend this place to anyone
• BA

  Bülent Abalı

  Apr 28, 2026
  3.0
  Enterprise recalled my car in the middle of the contract. Because it was sold by the corporation according to the manager at the branch—it wasn’t our fault they said. What a joke of a company Enterprise is. Guys at the branch accommodated me by giving me a good replacement car but the whole experience was an inconvenience and waste of time. Also, I had just topped up the gas tank of the recalled car. I got a discount card for my next rental instead of a full tank in the replacement car.

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