Enterprise Car & Van Hire - Epsom

Reviews

• DM

  Dominique Mimnagh

  Sep 23, 2026
  5.0
  Recently hired from this place and couldn’t be happier with the car and the customer service. I asked for the cheapest car and we got an automatic vauxhall frontier and I was over the moon with the comfort of the car and size. Coming from Australia I had a big suitcase! Which fitted in the car easily. The young girl in the office made the booking very easy as I did have some complications with payment. The young gentlemen (from Germany) was extremely helpful. He helped us with our luggage when we returned the car. The customer service was outstanding. If I return to the UK I wouldn’t hesitate to use them again. Thank you guys 😊
• CB

  Claire Blount

  Sep 15, 2026
  5.0
  I had a hire car arranged by the AA after a breakdown and I collected a car from Epsom branch. Alexandra was extremely helpful, very friendly and knowledgeable - and a pleasure to deal with. She explained everything very clearly - including patiently talking me through the car's features, which I needed! Thank you for making a stressful situation much easier.
• TT

  Tony

  Sep 14, 2026
  1.0
  Hired a van online for 0800am got a call Monday AM stating your hire won't be available for another hour once there the van was very Dirty inside n outside and to top it of the fuel was less than a quarter tank I was late for my task that day
• JA

  Junior Araujo

  Sep 10, 2026
  4.0
  While I was filling in the information on the website, I repeated it, but for some reason I couldn't complete it, so the Enterprise attendant had to call me to finish the process, and I had to repeat it again. Also, it would be good to have the option to pay per hour, as I didn't use the van for the entire 24 hours (I picked it up 8.30 am and returned 2.30 pm on the same day). Apart from that, all good.
• FH

  Fong Hilson

  Sep 9, 2026
  1.0
  I strongly advise anyone renting from Enterprise Epsom to be extremely careful. My experience involved negligence, poor communication, and misleading charges that caused unnecessary stress and financial concern. When I collected the vehicle, the windscreen was already damaged. I pointed it out immediately, and the staff told me it was “fine” and to “take photos for record.” I did exactly that — I took multiple photos and even recorded a video at the time of pickup. Despite this, Enterprise later attempted to charge me for the same damage. This shows careless handover procedures and unfair charging practices. I have uploaded photos here so other customers can see the actual condition of the vehicle at pickup and protect themselves. The branch also scheduled my return for Saturday afternoon, even though they do not operate on Saturday afternoons. This irresponsible mistake led to an unexpected charge. Staff admitted the error, yet no refund was ever processed, despite repeated promises. Enterprise then charged several unexplained amounts to my additional driver’s credit card — including £200.01, £97.88, and an entirely unjustified £229.91. None of these charges were properly explained, and the billing remained in “pending” status for weeks. This level of accounting chaos is unacceptable and feels misleading. During a breakdown incident, I waited hours for roadside assistance with no updates, no follow‑up, and no support from Enterprise. My family was left in an unsafe situation, and Enterprise showed zero urgency. Overall, Enterprise Epsom demonstrated: • Failure to record pre‑existing damage • Unfair and misleading charges • Broken refund promises • Chaotic billing and poor communication • Negligent customer service • Unsafe roadside‑assistance handling My experience has been stressful, time‑consuming, and deeply disappointing. If you plan to rent from this branch, check everything carefully, take your own photos, and be extremely cautious with billing.