Protyre Taunton

Reviews

• AH

  Alex Huw

  3 days ago
  2.0
  Trustworthy, hard working mechanics out the back. Del boy at the front desk. Got a flat while visiting the town. Booked a replacement fitting at the earliest availability. Waited 2 days and then was called half hour before my appointment and told my tyre hadn't arrived. Delayed another 2 days. Not a reliable service. Edit in response: So you can waste more of my time? No thanks, Georgia from customer care. What I'll do instead is give more context for any of your future potential customers. I was called half an hour before my appointment, told my tyre hadn't arrived and I'd get a call back if and when it did show up. I was busy at the time so I hung up. Dissatisfied with my appointment status being left up in the air I called back when it was convinient for me so I could make a new a appointment. This should've been offered by your staff member instead of leaving it as he would call back if it ever showed up. Nobody likes to operate that way and nobody has time to sit and wait for a call that may or may not come. Unprofessional, unhelpful and certainly not the customers place to take initiative here to resolve your lack of organisational abilities as a company. The phone was answered after I waited on hold for a few minutes and the man who answered immediately asked me to hold again. I was then forced to sit and listen to his, frankly cringworthy, interaction with a female customer where he was trying to convince her she needed extra work. After the conversation went back and forth multiple times, she wasn't buying and I was still waiting on hold listening. I assume she just walked away because he finally picked up the phone and asked how he could help and I was finally able to make another appointment. Terrible customer service! When I arrived for my second appointment a lady was just having her car returned after new tyres fitted and again, the man at the front desk made me wait while he tried to sell her an alignment. The flirting made me very uncomfortable, certainly not a professional attitude and I was forced to stand and listen to an interaction that went on far longer than it needed to. Again, terrible customer service. I as the paying customer should not have to chase my order or take the initiative to call and make a new appointment effectively doing your admin to make up for your complete lack of organisation or professionalism. A really terrible service here. Creepy if I'm honest. Cringworthy and a waste of time.
• SR

  Sean Rothery

  6 days ago
  1.0
  Their customer service is absolutley appalling. I have used them three times now. The second time, I went in the bin was full, coffee machine area was all dirty and messy, didn't looked like it had been cleaned from the previous days use. One of the other customers pointed out good luck getting a coffee from that. Went in to drop my vehicle off for tyres. Was booked in advanced. Was told "cant leave it here" as too busy. The unit had many empty parking spaces. So I mentioned about parking on the side street, as they have parked my car out their before, to then be told they are not insured to drive out on the road. How do they test drive vehicles to determine issues? I will never be using this garage again. Maybe they need to send there staff on some customer service courses to improve the way they interact with people. Instead of promoting the ones they're that have the so called gift of the gab. Rebooked in with a different garage now, that know how to treat their paying customers. They wont get any money from me no more.
• KB

  Kathy Boyd

  Aug 10, 2026
  5.0
  Fantastic service . Problem with tracking on Daugbters car . Inspected advised replacement bits needed organised same day repair so she could travel safely home on M5 . Excellent price and the customer service is above amd beyond any I have come across
• NN

  Natasha

  Aug 10, 2026
  5.0
  The team working here are so friendly! The team helped me with queries and explained anything I didn’t understand. The team seem to get on so well which is lovely to see and have a laugh with you, whilst remaining professional. Think it may of helped I had a dog but every staff member came up to give him and fuss and got him some fresh water. Would highly recommend. The team help pass the time.
• HC

  H. Corby

  Jul 21, 2026
  1.0
  I had a flat tyre and contacted several tyre shops to find a replacement. This branch confirmed over the phone that they had the correct tyre in stock, so I made the journey there expecting the issue to be resolved. When I arrived, I was told that I had given the wrong tyre size and that they didn’t have the tyre available. When I questioned this, rather than taking responsibility or trying to help, the response was simply that they may have got mixed up because other customers had called that day. Mistakes can happen, but the way the situation was handled was disappointing. There was little effort to apologise, find an alternative solution, or provide any support. Overall, the service was poor and the customer care was lacking. I have used other Protyre branches for MOTs and tyre changes and have always received excellent service, so this experience was particularly disappointing. Unfortunately, I would not recommend this branch based on my experience.

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