Enterprise Car & Van Hire - Sheffield Handsworth

Reviews

• GM

  Graham Maillard

  1 day ago
  5.0
  All went smooth from collection to return, we were offered a choice of vehicles and when we had a charging issue Mark from the Handsworth Sheffield branch was very helpful, I would recommend using Enterprise in the future.
• SB

  Sara Bell

  Oct 7, 2026
  5.0
  My daughter recently had a car accident which resulted in her being allocated a hire car from her local Enterprise at Handsworth. The team were so very helpful and supportive at what was a really stressful time for my daughter . Struggling alone with a baby and unwell child post accident they dropped the car off for her and even fitted her new car seat in the car and all went over and above, especially Cole whom I personally spoke with after she experienced some issues with the insurance company. In this day and age customer service like this is rare and I can't recommended them highly enough.
• AH

  Abdirahman Hussein

  Oct 5, 2026
  1.0
  1 Star - Nightmare trying to get deposit back. (Still no deposit) Absolutely awful customer service at the Handsworth Sheffield branch. I’ve been fighting to get my full deposit back since September 1st, and I’m completely fed up. To start, the car was handed over to me dirty crumbs all over the back seats and the front clearly hadn't been cleaned. I let it slide because I just needed to get on the road to London. The car was given to me with only a 1/4 tank of fuel, so I had to go fill it up immediately. When I brought it back, I returned it with the exact same 1/4 tank. The guy doing the return check even acknowledged this to my face. A few days later, I checked my bank and saw they only returned about 3/4 of my deposit. I called them up, and they admitted they had incorrectly charged me for fuel. They apologised and promised to refund the rest, but said it would take a bit longer because it was being processed by an American branch. I waited 10 days. Nothing. I called again and was told they'd process it again. Another 10 days pass. Still nothing. For the past week, every single time I call the branch to chase this up, the manager is conveniently "in a meeting." Apparently, he is the only person who can actually look into this, which means I'm just getting ignored. I’ve lost all hope of this branch sorting out their own mistake, so I will now be making a formal complaint to head office. Make sure you check your fuel, take photos, and prepare to be ghosted if they owe you money. Avoid.
• PC

  Paxi Cotelo

  Sep 30, 2026
  5.0
  Quick smooth process from booking with customer service team and driving away no hassle on collection or on return fab team Super star always makes my experience that much more tremendous Thanks Laura & Cole
• GH

  Grace Hosking

  Sep 27, 2026
  2.0
  Reserved a medium van for 4 hrs. On arrival, only electric vehicle in my required size was available. It had 25% charge so was advised I’d need to charge it in order to complete my required journey which would take 30 minutes. As I did not have time to do this, only alternative offered was an extra large van, which was both difficult to drive and inconvenient to the purpose of why I had originally hired a van. Disappointed I was not informed my desired vehicle was unavailable until I arrived for pick up. I should have been contacted and offered an alternative pick up location or at least informed in advance. Also appalled that electric vehicles are not fully charged on pick up. Customers should not have to use the time they have paid and booked a vehicle for sitting waiting for it to charge.