Enterprise Car & Van Hire - Sudbury

Reviews

• KW

  KIRSTEN MCLACHLAN WEBSTER

  Sep 20, 2026
  1.0
  Salisbury enterprise told us that it would be easy to drop the hire car off at Sudbury on Sunday as they would be open. No drop box, no instructions, no one answering customer service or the chat option. Rang the local security firm as we needed to leave and the app wasn't responding so left the car on the lot. For an international car hire company not to have 24/7 customer service options is poor. Foreign international customers stranded with no support.
• JG

  John Glaister

  Sep 17, 2026
  4.0
  Staff friendly and helpful. Shame about the tail lift fault.
• B

  . Bugante

  Sep 15, 2026
  1.0
  I needed a hire car urgently after my own vehicle broke down and Enterprise only had one vehicle available, an EV, so I had little choice but to take it. I explained that I only needed it for around 24 hours and asked if I could return it to my local branch. I was initially told this was possible, but this option was then withdrawn and I was told I had to return the car to the original branch. As a result, the EV sat unused on my drive for five days while I waited to return to collect my own car. When that repair was delayed, the garage contacted Enterprise and arranged for me to return the EV locally — exactly what I had originally requested. That meant unnecessary extra hire charges for the garage, extra insurance costs for me, and the cost of fully charging the vehicle for a return journey I never needed to make. The staff I dealt with were polite, but the whole situation felt unnecessarily inflexible and expensive, especially as the local return was clearly possible in the end.
• MP

  Mal Palmer

  Sep 15, 2026
  5.0
  Very happy with Enterprise, although I do find the add ons a bit much, the initial hire was a fair price, but add the extras, which i didn't, takes the price way over and because I didn't take the extras I was a bit worried about getting any damage on the car, also £200 deposit, so much more palatable than the £500 that used to be taken.
• GE

  Geoff Darren Edwards

  Aug 22, 2026
  5.0
  Went to enterprise sudbury yesterday (Friday) after visiting a nearby local van hire centre who were quite frankly not helpful at all. My friend was moving house so we needed a van. Popped in and spoke to a really friendly lady on reception who was more than happy to help. Asked me for the relevant information for the quote. Considering the other garage was asking for all sorts of nonsense these guys were absolutely brilliant. Walked round the van located a few dents which was noted down. And I paid my deposit and left. Dropped the van back after they closed. I couldn’t locate a key box or anything so I left the van there took my car and returned the key first thing this morning the chap who signed my van back in was really helpful and I also shook his hand too. The Van was absolutely lovely to drive. Couldn’t fault it at all. Thank you so much I will definitely return to you soon