Enterprise Car & Van Hire - West Bromwich

Reviews

• SF

  s farooq

  2 days ago
  1.0
  Tried to overcharge me even though van was pre booked when I insisted won’t pay what they wanted me to straight away been told we gave that van just now to someone else bunch of liars working in that branch
• DF

  Dean Fisher

  Aug 12, 2026
  5.0
  Jack, the branch manager, always provides a great service. I have used this branch for several years and he has consistently provided a high quality customer care
• MH

  M Hoq

  Aug 9, 2026
  1.0
  I paid for a large SUV but was given a Range Rover Evoque which is a small SUV. Avoid renting from this branch as it is too small and does not have much choice. The manager and staff were not helpful either.
• AS

  Arvind Srinivasan

  Aug 5, 2026
  2.0
  Very poor customer service at West Brom. Mis-sold the hire car, charged me for returning with less fuel despite saying I had photo evidence of returning with full fuel. I’d personally avoid Enterpise next time.
• LK

  Luco Khan

  Jul 25, 2026
  1.0
  Unfortunately, my experience with Enterprise was extremely disappointing. The customer service at the branch was poor from start to finish. I was given misleading information throughout the booking process, and the vehicle I received was not the one I had originally booked. The replacement vehicle was in an unacceptable condition. It had a strong unpleasant smell and already had damage, which significantly affected my confidence in the rental. There was also no proper vehicle handover or explanation before I left the branch. Communication was another major issue. It was extremely difficult to get through to the branch by phone, with long waiting times, and despite expecting updates, I never received any email correspondence. The biggest disappointment was the attitude of the branch manager. Rather than listening to my concerns or showing any empathy, they were blunt, dismissive and rude. I felt that my concerns were ignored rather than taken seriously. Overall, the lack of communication, poor customer service, misinformation and the condition of the vehicle made this a very frustrating experience. As a result, I would not choose to rent from Enterprise again, purely because of the standard of customer service I received.