Enterprise Car & Van Hire - West Bromwich

Reviews

• MD

  Magic Graphic Designs

  2 days ago
  5.0
  Fantastic experience renting a van here! The service was absolutely exceptional, completely driven by the Branch Manager, Isobel Finch, who made sure the entire process was quick, easy, and stress-free. Highly recommend them for any of your van rental needs! From Jaswinder Singh
• HK

  Harpreet Khaira

  Sep 30, 2026
  5.0
  Really great experience with Theo and Isobel at Enterprise. Both were genuinely kind, friendly and really easy to talk to. We had a good chat, they gave me some really useful information, and they were both just really chilled and cool, which made the whole experience feel very relaxed. It was also Theo’s first day, and he handled himself really well. He got stuck in, did what he needed to do and wasn’t afraid to ask questions when he needed to, which was great to see. Isobel, as the branch manager, was also really lovely. She came across as someone who genuinely cares about her team and customers. Overall, a really positive experience. I’ll definitely be using Enterprise again and would happily recommend this branch. Thanks Theo and Isobel! 🙌
• IT

  Intensity Tattoo

  Sep 23, 2026
  1.0
  I booked a 7-seater car with Enterprise three months ago, but they gave me a different car. That was fine, and we managed with it. However, last week, after three months, they suddenly charged me £700, claiming that there was a scratch on the right-hand window. If the scratch had been my fault, I would have been happy to pay for it, but they should have informed me on the day I returned the car, not three months later. I went to their office and showed them the video I had taken before collecting the car, which clearly showed that the scratch was already there. They then admitted that a different member of staff had dealt with the matter and apologised, saying they had taken the money from my account by mistake. Honestly, this experience has left me feeling completely let down by Enterprise. It makes me wonder how many people they might charge unfairly if they don't have evidence or check their bank statements. So, please, everyone, if you're thinking of hiring a car from Enterprise, make sure you check the vehicle thoroughly, take photos and videos before driving away, and keep a close eye on your bank account. Don't just trust them blindly, because you could end up in the same situation as me.
• MS

  mozamal Sediqi

  Sep 22, 2026
  1.0
  Very disappointed with my experience at this Enterprise branch. I had the car for about a week and a half when the engine warning light came on, so I went back to ask for a replacement. I was told I had to wait until another car became available. What made the situation worse was the manager’s attitude. She was extremely rude, dismissive, and unhelpful. I was simply trying to resolve an issue with the car, but I felt I was treated very disrespectfully. Very disappointing customer service from Enterprise.
• NH

  Nazakat Hussain

  Sep 19, 2026
  1.0
  I told opey that I haven't got my car back yet and he said enterprise need the car back so I dropped it back and the staff was not cooperative in dropping me back home even though opey made a mistake by making me return the car back without me getting my car back from insurance. I am very dissatisfied in the service because enterprise was meant to let me keep the car until l I get my car back. Very appalling service and wouldn't recommend this company to any insurance that need their customers in a courtesy car And isobel was really rude saying this is not a taxi service and kelvin did not drop me back home even though he said he will and he left me in the rain and I caught a cold and chest infection