Enterprise Car & Van Hire - Dudley

Reviews

• JS

  Jagdeep Sanghera

  6 days ago
  5.0
  Zee, Bash and Rahim were very professional, polite and patience with my request. Will be only dealing with this branch moving forward. Exceptional customer service indeed. Thanks guys
• KK

  Kam

  Oct 7, 2026
  3.0
  Hi, I left my house key inside the rental vehicle and return to your site on 5th October 2026. I tried to report that on the Enterprise lost and found site but unfortunately that’s impossible to access even following the instructions provided. The key ring on the house key is really memorable to me so if you found that please let me know and I will come to pick it up, if possible please contact me and I would like to provide all info, cheers.
• MT

  Matt Truslove (T33LOVE)

  Oct 2, 2026
  5.0
  the staff were really helpful, warm and friendly, and went above and beyond for my needs. I was originally getting a courtesy car, and it was only going to be a tiny small motor, but I'm over 6ft4 and so is my son, so they made sure I had a car which was for my needs and comfortable and they didn't disappoint with the beema!
• JN

  John Neill

  Sep 27, 2026
  1.0
  I had a terrible experience with Enterprise Rent-A-Car (Dudley branch). The courtesy vehicle provided was unroadworthy and unsafe — multiple controls failed, hazard lights didn’t work, and a critical steering/suspension part snapped while I was driving, leaving me in real danger. Collection was an hour late with no apology; staff didn’t even know how to start the car. No pre-handover checks appeared to be done. It was stressful, unacceptable, and put my safety at risk. I will not be using them again and cannot recommend them.
• NA

  Nashwan Ali

  Sep 2, 2026
  1.0
  DISGRACEFUL, UNPROFESSIONAL AND COMPLETELY UNACCEPTABLE – AVOID THIS BRANCH I am absolutely furious about the way I was treated by Enterprise at the Dudley branch. This is honestly one of the worst customer service experiences I have ever had. My name is Nashwan Ali, and Enterprise can check their system and the booking records if they want to see exactly what happened. This hire car was arranged through my insurance company. Enterprise contacted me and I clearly explained that I would not be at my home address because I am staying at a hotel for work commitments. I gave them the hotel address and specifically asked whether the car could be arranged for collection from another location. I was told this was fine and the Dudley branch was arranged for 9:00am. I made the effort to arrive at around 8:30am, even though my collection time was 9:00am, because I had an important meeting elsewhere in the West Midlands at 10:00am. I deliberately arrived early because I wanted everything to be straightforward and give myself enough time. Instead, what happened was absolutely ridiculous. There were two members of staff in the office. I explained that my hire car had been arranged through my insurance. They checked their system, took my driving licence and policy number, and told me the booking had apparently come through late the previous night. I was then told to sit down. I WAITED FOR AROUND 20 MINUTES. Then, after wasting my time, they suddenly told me THE CAR WAS NOT READY. I was given two options: wait while they went to collect the vehicle or come back another time. ARE YOU SERIOUS? Why the hell was I allowed to travel to the branch, hand over my documents and sit there for 20 minutes before anyone bothered to tell me that the vehicle was not ready? If the car was not available, WHY DID NOBODY TELL ME BEFORE I TRAVELLED THERE? I had already explained my circumstances. I had an important work meeting at 10:00am. My time was completely wasted because of their poor organisation and lack of communication. And the attitude in that office made the situation even worse. The customer service was absolutely shocking. Instead of dealing with customers properly, the staff were talking amongst themselves and using their mobile phones while customers were waiting. It genuinely felt more like they were sitting around in a social club than working in a professional customer service environment. One particular member of staff was especially rude, disrespectful and unpleasant towards me. His attitude was completely unacceptable. There was no proper apology, no understanding and no attempt to take responsibility for wasting my time. I was left thinking: Do these people actually care about their customers at all? This is supposed to be a professional car hire company. Customers are giving you their time, money and trust. The absolute minimum you should provide is basic communication, organisation, courtesy and respect. And before anyone tries to suggest this was simply an unfortunate mistake — this is the SECOND time I have had a terrible experience at this same Dudley branch. Once might be a mistake. Twice tells me there is a serious problem with the way this branch operates. I have now completely lost confidence in Enterprise. If I ever have a choice again, I will NEVER use Enterprise. I strongly urge the branch manager to investigate this incident properly, check the booking records, check the staff’s handling of the booking and speak to the employees who were working that morning. My name is Nashwan Ali — you have enough information in your system to identify exactly who I am and what happened. Customers are NOT an inconvenience. Customers’ time matters. If you want people to use your company and recommend you to others, start treating customers with some basic respect and professionalism. ENTERPRISE DUDLEY – YOU HAVE LOST MY TRUST AND MY BUSINESS. AVOID THIS BRANCH. I WOULD NOT RECOMMEND IT TO ANYONE. Absolutely disgraceful. 😡