Enterprise Car Hire - Glasgow Airport

Reviews

• LL

  Lars

  1 day ago
  1.0
  Bad experience. When receiving the car, I declined any of the additional up-sells. However, when I returned the car and got back home, the invoice charged a collision damage waiver, £62 more than the agreed price. Emailed them, they owned up to their mistake and promised to pay me back, but haven’t seen any money after reminders, it’s been over a month.
• GG

  Gary

  Oct 8, 2026
  3.0
  Ok. Customer service was good, I bristle at having to pay extra for satnav though. It's simply greedy to disable access and make you pay extra for it. It was already installed just like any other car and they disable access! Also paying a surcharge to change drop off location of £30 seems excessive when I was dropping off one vehicle to collect another so asked to make it one location (within 5 miles of each other).
• RC

  Reyna Chiang

  Sep 30, 2026
  1.0
  Do not rent from Enterprise if you value honest and transparent customer service. My experience was disappointing from start to finish. Firstly, I paid for a premium Volvo XC90 SUV but was initially given the wrong vehicle (a Volvo XC60). We had to waste valuable holiday time returning to the Edinburgh branch to have the vehicle changed before we could even begin our trip. Secondly, I purchased the highest level of insurance available because I wanted peace of mind and believed I would be covered. However, upon returning the vehicle in Glasgow, I was unexpectedly charged £250 per tyre for what I believe were minor scuff marks consistent with normal driving. At no point during collection was it clearly explained that tyre damage was excluded from the insurance. What made the experience even more frustrating is that after returning home, I found many other customers reporting similar tyre damage charges. It left me questioning whether this is a recurring practice rather than an isolated incident. I have since contacted Enterprise with videos and evidence, but have yet to receive a proper response. This entire rental ended up costing significantly more than expected, despite paying extra for maximum insurance. I would strongly recommend taking detailed videos and photos of every tyre before and after your rental and reading every exclusion carefully if you choose to rent from Enterprise. Based on my experience, I will not be renting from Enterprise again.
• DM

  D Mota Mendes

  Sep 24, 2026
  5.0
  Exceptional service, every single time I don’t normally write reviews this detailed, but after renting from Enterprise at Glasgow Airport several times, I genuinely feel the team deserves proper recognition. I’ve rented cars in different places over the years, including using Alamo in Miami, and I know what good rental service looks like. The experience I continue to receive at Glasgow Airport is on another level. What impresses me most is not simply the quality of the vehicles — it’s the people. There is a professionalism and personal approach at this branch that makes you actually want to come back. Lucy, Assistant Branch Manager, has been absolutely exceptional. From my previous rental through to helping me again with my latest booking, Lucy has consistently gone above and beyond. She is professional, approachable, efficient and genuinely seems to care about making sure the customer has the best possible experience. On a previous rental she personally helped me resolve an issue and made sure everything was handled exactly as promised. On my latest booking, she again took the time to look after my preferences and help wherever she could. That level of personal service is increasingly rare, and it deserves to be recognised. On my most recent rental, I was also looked after by Rory, Assistant Branch Manager, who was an absolute pleasure to deal with. Extremely polite, cordial and professional, but at the same time very natural and welcoming. Nothing felt rushed or transactional. He made the whole collection experience straightforward and enjoyable. I also had the pleasure of meeting Paul, Area Rental Manager, and had a really good conversation with him. Considering his position, what stood out to me was how humble, approachable and down-to-earth he was. He took the time to speak with me properly and even made himself personally available should I ever need any assistance. That says a great deal about the culture of the organisation when senior management treats customers with the same personal attention and respect. When I returned the vehicle, Marc, Assistant Branch Rental Manager, looked after me and once again the service was excellent — friendly, professional and efficient right through to the end of the rental. And that consistency is really the point of this review. It’s easy for a company to provide great service once. Providing it repeatedly, with different members of staff and at different stages of the customer journey, is something else entirely. From booking and collection to the vehicle itself and finally the return, I have consistently been made to feel like a valued customer rather than simply another reservation number. The vehicle selection at Glasgow Airport has also been excellent in my experience. Across the different categories there is normally a very good choice, with something for every taste, preference or need. Whether you’re looking for something practical, comfortable, premium or a little more special, the variety and quality of vehicles available have consistently matched the high standard of service from the team. There may sometimes be cheaper rental options elsewhere, but price alone doesn’t create loyalty — people do. When you know you can arrive somewhere and be treated properly, have good vehicles to choose from, and deal with people who will genuinely try to look after you, that has real value. So a huge thank you to Lucy, Rory, Paul and Marc, and also to the wider Glasgow Airport team behind them. You should all be proud of the standard you are delivering. Enterprise Glasgow Airport has earned my trust through experience, not advertising, and that is why I continue to come back. An easy five stars from me — and very well deserved.
• RS

  rittu suzy

  Sep 23, 2026
  1.0
  Beware, they will charge an additional deposit of 400£ on credit card and will not release it even after 2 weeks. There are no additional charges on final reciept provided after inspecting the car. -Update 1) I have contacted support and they are now claiming there was a damage. None of it was communicated to me earlier. This car was also inspected by an enterprise employee and cleared. Fortunately I had taken detailed videos and there were no damages. Update 2) Received an email from damage claims department claiming that there are damages to tires with a charge of about 300 £ (with no proof). I have asked for proof/Photos. This is similar to what a lot of people here have stated. Update 3) 2 reminders have been sent to provide proof. No response yet. I will update this comment as we proceed with the issue.

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