Enterprise Car & Van Hire - Portsmouth Southsea

Reviews

• DS

  DJ SRS

  Aug 12, 2026
  5.0
  First time hiring a van from Enterprise (or anywhere!) due to my own vehicle breaking down JUST when I'm supposed to be moving home! Arranging the rental was quick & easy. With a very cool discount via work. On arrival to collect the vehicle, I was dealt with excellently by the superb Shay at the Southsea branch. Shay took the time to explain everything clearly. Really helped me understand my rental terms. The vehicle itself was incredible. Made my house move a quick & easy job! On returning the vehicle, Abs dealt with my return quickly & easily. All in all, a fantastically positive first-time van-hiring experience. Thank you Enterprise!! 🤩👌🏻🙏🏻
• DG

  Dan Graf

  Aug 9, 2026
  5.0
  Just wanted to put this on after the absolute amazing service we had from everyone in this branch we originally booked a 9 seater but unforseen circumstances it wasn't fit for use with only a few hours to sort something the guys went above and beyond to sort us. So a massive thank you from us and I highly recommend using this branch if you could
• AA

  Ashraf Ali

  Jul 31, 2026
  2.0
  I understand the damage which was caused to two tires on my courtesy car but charging £400 is a joke
• LP

  Louis Parahiba

  Jul 29, 2026
  4.0
  Suivant mon expérience, agences difficiles à trouver en zones industrielles à Stratford-upon-Avon et surtout à Portsmouth.
• HW

  Helena W

  Jul 28, 2026
  1.0
  I genuinely don’t know where to begin with this company. Even writing this review feels like wasting more of my time, but I feel it’s important to warn others so they don’t go through what I have. If I could give 0 stars, I absolutely would. Save yourself the stress and use a smaller, local hire company instead. Over the last few weeks I’ve had two vehicle rentals from Enterprise Portsmouth Southsea for work, and both experiences were nothing short of disastrous. The first vehicle was hired to me during the hottest week of the year with no functioning air conditioning. I only discovered this after driving later in the evening when AC wasn’t immediately needed. I contacted Enterprise’s customer helpline as soon as I realised and received absolutely no response, resulting in 4hours of travel home in 36 degree heat & no AC. The second rental was far worse. The 24-plate vehicle, with only 15,000 miles on the clock, suffered a complete alternator failure on the M6, leaving me stranded on the hard shoulder. What followed was one of the most stressful experiences I’ve ever had with any company. Despite paying extra for Roadside Protection, I discovered it was effectively worthless because Enterprise said it didn’t apply while the vehicle was still under the manufacturer’s warranty. I cannot understand how selling additional roadside cover that can’t actually be used is acceptable or even legal. After more than four hours stranded on the motorway in 34°C heat with two large dogs, I was eventually rescued. The only reason I reached my work location was because an incredible RAC patrol went above and beyond, following me for over three hours and replacing the battery roughly every 80 miles just to keep the car moving. He was the only positive part of this entire experience. Unfortunately, the nightmare didn’t end there. Being over six hours from home, I needed a replacement vehicle to get between work locations & of course home. Despite Enterprise receiving multiple reports about the breakdown, nobody from the Portsmouth branch contacted me. I had to chase them myself, only to be repeatedly told, “We’ll call you back in 30 minutes” or “within the hour.” They never did. Every update came because I chased them. It was only when my husband called that, miraculously, a van suddenly became available. This had never been offered to me, which left me questioning why the solution only appeared once a man called on our behalf. Even then, the van was not a suitable or safe option for two adults travelling with two large dogs. The branch manager agreed it would be temporary while they arranged something more suitable. Once again, I was promised a call back. Once again, nobody contacted me. The lack of communication throughout this ordeal was staggering. Every promise was empty, every update required chasing, and at no point did anyone show any urgency despite the seriousness of the situation. Between being given a vehicle with no air conditioning during extreme temperatures, breaking down on a motorway, discovering the additional roadside cover I’d paid for was effectively useless, spending hours stranded in extreme heat with my dogs, and then having to fight for even basic communication, this has been, without question, the worst vehicle rental experience I have ever had. Enterprise did provide me with a full refund for the second rental, which was the absolute least they could have done. However, that doesn’t undo what happened or compensate for the stress, risk and time I lost. If I’d been asked beforehand whether I’d go through hours stranded on a motorway in 34°C heat with two dogs, constant chasing for updates, and one of the most stressful travel experiences of my life in exchange for a £400 refund, my answer would have been an unequivocal no. I will never use Enterprise again and cannot recommend strongly enough that others look elsewhere.

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