SIXT Car Hire - Bristol Airport (BRS)

Reviews

• EA

  Erin Amiss

  Oct 7, 2026
  4.0
  Used Sixt 3 times now. Had some issues after returning the 2nd time. But staff were very helpful and sorted quickly. Hence the 3rd time.
• AV

  Anita Visocchi

  Oct 2, 2026
  1.0
  My son rented a car in August with Sixt at Bristol airport he like many of the other complaints was contacted to say there was damage to the vehicle ,this was after he had his security deposit returned and therefore had deleted the video he took. He categorically knows he did not cause this tiny scratch on the passenger door as he did not even open this door and was never in an area where this could have occurred. Looks like this is something Sixt does to increase their revenue. Sixt sent an invoice for cost of the repair from themselves ,not a quotation from a garage or a repair bill so most likely just a figure plucked from thin air. He has been unable to speak to anyone and has now lost contact with Sixt as his email account was closed when he left his employment. This has caused him a high level of anxiety Shame on you AVOID AVOID AVOID
• PD

  Peter Duborg

  Sep 27, 2026
  1.0
  I have to admit that the car rental experience itself was a 5-star experience. Unfortunately, the way Sixt handled a subsequent parking charge completely changed my overall impression. We received what we considered to be an unjustified parking charge from Initial Parking for allegedly using one of their car parks without paying. We provided clear evidence that the parking session had in fact been paid for. We also pointed out that there are hundreds of highly critical Google and Trustpilot reviews about Initial Parking, many of them describing very similar experiences and alleging unfair or misleading parking charges. Despite this, Sixt still charged us an additional £40 administration fee and refused to refund it, even after we demonstrated that the parking fee had been paid. What disappointed me even more was that Sixt did not respond to my emails. A good rental experience was therefore ruined by the way this issue was handled afterwards. For me: never again.
• JR

  Jennifer Rusconi

  Sep 22, 2026
  2.0
  I normally try to look for the positive as it's so easy to focus on small mistakes, but my experience at SixT Bristol is the rare occasion that I have to share the negative. I arrived 1 hour after my booked pick up time, because Bristol airport had a fire alarm and we got delayed on tarmac for 30 minutes, and then the Car rental bus that takes you from the airport to SixT was also delayed 15 minutes. I called 4 times the office number which never got answered. So, when I did arrive, I then stood in line for another 30 minutes, meaning by the time I actually saw the ONE person who was on duty, it was 1 hour after my booked time slot. I was then old that the car type I had booked had been given away and they took another 35 minutes to give us the wrong car. This is after I also did every single on line check-in in advance and had prepaid the car as well. It was a car to take a student to Uni, so I'd booked the biggest station wagon they had. Although our bags did fit the smaller SUV they gave us, I ended up having to rent a second SIxT car at Exeter airport so I could pick up other items and so I could see out of the back window. This cost me an additional UK250 plus petrol. No apology. No compensation.
• TV

  Teun Ververs

  Sep 20, 2026
  5.0
  First time I every rented a car and it all went very smooth. I got all the information I needed and the advice was very useful. The personnel went the extra mile by getting the car for me and explaining how to use all the features. I drive an old Renault at home with 0 smart features, so having someone explain all the new bells and whistles was very appreciated! When I returned the car I was a little late because of queuing on the highway, but they were very understanding and returning went without a hitch.

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