SIXT Car Hire - Bristol Airport (BRS)

Reviews

• SK

  Susanne Kopp

  2 days ago
  1.0
  Hände weg von Sixt in Bristol Airport. Autoübernahme im Juni katastrophal; nicht das reservierte Auto d.h. viel grösser (es sei ein Upgrade). Wollte ein kleineres Auto, aber dafür musste ich ein Upgrade bezahlen! Da ich etwas resolut wurde, hat mir der Sixt-Angestellte die Miete verweigert!! und mich zur Konkurrenz geschickt. Vermutlich den Aufwand (Stornieren meines Vertrags) zu umgehen, hat er dann das Auto trotzdem gegeben. Unter Kundenservice verstehe ich etwas anderes. Das Auto war sehr gut, aber um einiges teurer als meine Reservation. Bei der Rückgabe war niemand vor Ort und die Fahrstreifen von Sixt blockiert. Never again Sixt!
• MF

  Michele Ferroni

  Aug 28, 2026
  5.0
  Esperienza molto positiva. Persone cordiali e disponibili e corrette. Avevamo scelto una Citroen C3 Aircross, ma ci hanno proposto una Skoda Octavia sw oppure una BMW serie 2 berlina, troppo grandi per le nostre esigenze. Infine abbiamo concordato per una Skoda Scala, il tutto sempre allo stesso prezzo. Abbiamo accettato la loro proposta, per noi conveniente, versando 35/40£ extra mediante la quale potevamo restituire l'auto senza dover fare il pieno di benzina ed a prescindere dal suo livello. Trasmettono in tempo reale via email tutta la documentazione sottoscritta e forniscono chiare indicazioni logistische per la restituzione del veicolo. Abbiamo noleggiato auto con varie compagnie durante i nostri viaggi e raramente abbiamo trovato questa correttezza. Complimenti, bravi! ------------------------------------------------------------------------------------ A very positive experience. The staff were friendly, helpful, and honest. We had chosen a Citroen C3 Aircross, but they offered us a Skoda Octavia estate or a BMW 2 Series sedan, both of which were too large for our needs. Ultimately, we agreed on a Skoda Scala, all of them at the same price. We accepted their offer, which was convenient for us, paying an extra £35-40. This allowed us to return the car without having to fill up the tank with gas and regardless of its level. They sent all the signed documents via email in real time and provided clear logistical instructions for returning the vehicle. We have rented cars from various companies during our travels and have rarely encountered such honesty. Congratulations, well done!
• BB

  Bethan

  Aug 23, 2026
  1.0
  Terrifying experience We had pre-booked and prepaid for our rental and were travelling with our five-month-old baby. While serving me, the employee repeatedly made unsolicited comments about my appearance and how I looked compared with my driving licence photograph, including comments about my age. I was visibly upset by this and told my husband (who had not been present) what had been said. My husband, when requesting a new baby car seat, calmly asked the employee whether he had made comments about my appearance. As the employee seemed to be early twenties, my husband felt he may not know how sensitive negative comments about new mums appearances are! However, immediately after my husband asked the question, the employee’s demeanour switched. Until my husband questioned him about his comments, he had been proceeding with our rental normally. He then became hostile and aggressive towards us. He had already handed us the keys to our prepaid rental vehicle, and we had already loaded up the entire with all our luggage and belongings. He abruptly decided that he would no longer allow us to take the car. At one point, he even entered the vehicle while our personal belongings were still inside and began searching for the keys. He repeatedly yelled abuse at us and behaved in such an aggressive and intimidating manner that I eventually told him that if he did not stop harassing us, we would have to call the police. His behaviour nevertheless continued. He called me insecure and irrational, only stopping when I pointed out that he was screaming at a woman holding a young baby in a car park at his place of work, in uniform. It was bizzare and I was genuinely shaking by the end of his tirade. We were ultimately left stranded near the end of the day with our five-month-old baby and without the vehicle we had paid for. We had no realistic alternative but to arrange an emergency rental at extremely short notice, which cost us approximately £600. I have previously had very positive experiences with Sixt, including at Bristol, which makes what happened even more disappointing. Sixt Customer Services have since apologised, confirmed that they are taking the matter very seriously and that a formal investigation is underway. Mark at Sixt Bristol has been fantastic. We have also formally requested that the relevant CCTV footage is preserved. We hope Sixt resolves this amicably, appropriately and swiftly. I will update this review once their investigation has concluded.
• NM

  Neus Cortada Morales

  Aug 21, 2026
  5.0
  Muy buena experiencia en todo el proceso. Para la recogida del coche debes tomar un autobús lanzadera en la salida del aeropuerto que en 5 minutos estas en la oficina. La recogida fue muy facil ya que pude hacer el ckeck in online y presentar también la documentación y pago cosa que me ahorré tiempo, solo fue llegar y que me dieran las llaves. Habia pedido coche golf o similar automatico y me dieron un bmw serie 2 active tourer hybrido enchufable cosa que me gustó ya que hice parte del viaje en electrico. La devolución fue sencilla en el mismo sitio y dejar el coche en la fila 1 o 2 y la llave en un buzón. Si vuelvo seguro que volveré a reservar con ustedes
• AM

  Angelo Molinara

  Aug 5, 2026
  1.0
  I had originally intended not to leave a review, as SIXT eventually confirmed in writing after my complaint that they would drop the damage claim and close the case. However, after the entire experience and more than an hour of phone calls—because the web form does not allow you to dispute a damage claim—I have decided to write this review. At the Bristol Airport location, we already waited almost 30 minutes at the counter because the staff member in front of us was trying to convince a couple that their insurance coverage was insufficient and that additional insurance should be purchased. When we picked up our vehicle, we immediately noticed a scratch that had already been marked (Picture1). Since this damage was clearly recorded on the vehicle as pre-existing, we naturally assumed that SIXT was aware of it and did not go back to the counter. The interior was also only superficially cleaned and the car had a strong smell of tobacco. We still decided not to be overly picky and to enjoy our trip. From the second day onwards, a warning appeared every time the engine was started, stating that the vehicle should be taken to service as soon as possible. We also took this in stride and assumed that these things can happen occasionally. The real issue, however, began after returning the car. We returned the vehicle in the same condition, received our deposit back, and assumed everything was settled. More than 24 hours later, we suddenly received a damage claim (Picture 2)—specifically for the scratch that had already been present at pickup. Fortunately, we had taken photos immediately after collecting the vehicle. These clearly show the scratch at the time of pickup, including the reflection of the SIXT logo, proving that the images were taken before we had even driven off. After submitting this evidence, SIXT eventually confirmed in writing that the damage claim was withdrawn and the case closed. What disappoints me most, however, is the way the situation was handled. You are accused of causing damage you did not cause, and even when the claim is proven to be unfounded, there is neither an apology nor any explanation. When I then read the slogan “First Class Rental Experience”, I really wonder what is supposed to be first class about it. For me, this experience was anything but “First Class.”

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