Enterprise Car & Van Hire - Thetford

Reviews

• AW

  Alan Willox

  2 days ago
  5.0
  Was in the local area for a holiday and needed a car for the day whilst my own vehicle was being checked over at a local garage. Very easy to book online and got an email the night before advising of a slight delay to collection time. Staff worked hard to resolve the delay and were very helpful and efficient. Lovely, pretty much brand new, vehicle. Smooth and prompt return process too. Would definitely rent again from here if the need ever arose.
• LL

  loulou

  5 days ago
  5.0
  Never hired a car before but it was made so easy . Would definitely use again
• SP

  Sarah Pelling

  Sep 29, 2026
  5.0
  Friendly and helpful team. Great value and easy to book and return. Van was brand new and very good on fuel.
• ID

  isabel domingos

  Sep 9, 2026
  5.0
  I had a great experience with Enterprise. Katie was excellent from start to finish, so friendly, welcoming, and helpful. The process was quick, easy, and stress-free. English is not our first language and Katie made sure we would understand everything ❤️ the car was very clean , Katie have such a positive attitude.Best customer service skills . I would definitely recommend Enterprise to anyone looking for reliable service, and I'll happily use them again in the future.Thank you for everything Katie , Thetford Enterprise are very lucky to have you working there
• EM

  Emma McKenzie-Kay

  Sep 4, 2026
  1.0
  Thetford branch of Enterprise! Paid for a van online as my partners car broke down and he was stranded. The van was meant to cost £130 for 3 days. When I turn up they don't have the van I needed and I was forced to take a car that cost me £165 for a day! I had no choice but to take this car as I'd arrived by taxi and would have been stranded! The next day I again booked a medium van online and paid via card- as we still needed a van for work. I turn up to the Thetford branch again and again they don't have the medium van I paid for and instead tried to palm off a small van which isn't what I needed or ordered! I ordered a medium van for a reason. We were then forced to get a taxi to another van rental place in Thetford to go hire a medium van from them- despite already PAYING for the van I wanted! I have been consistently calling, emailing and messaging Enterprise via Lamins work phone which he decided to read and completely IGNORE - so I again had to contact head office to get him to deal with it! He's now messaging asking for reference numbers etc because he's too lazy to check online himself when it's all in the email! I shouldn't have to keep going out of my way to get my money back when it wasn't me who messed up several times and breached the legally binding agreement! Maybe stop advertising vans that people pay for online and then when they turn up TWICE you try and palm them off with experience cars and smaller vans! That they feel FORCED to take otherwise they'd be stranded. What should have cost us £330 in total (£130 for the van £200 deposit) ended up costing me and my partner close to £900!! No offer of a refund for the difference - which is what they legally should do! Absolute appalling. We'll never use them again and we regularly needed vans for work. Alley Cats are a breeze to deal with it and will use them every week now!

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