Enterprise Car & Van Hire - Norwich Ber St

Reviews

• JJ

  Joshua

  2 days ago
  5.0
  Great quality customer service, great quality van, no hidden costs or issues. Jake in particular was very helpful and kind. Will definitely use again!
• DH

  David Hart

  Aug 8, 2026
  5.0
  Very helpful and good customer service
• NS

  nathan simms

  Jul 27, 2026
  1.0
  Would leave 0 ⭐ if possible, booked 2 months in advance for collection at 8am. Called me 2 days before booking to confirm it, then the day before at 5pm they messaged me to say I couldn't collect any van till 4pm when we are leaving for our holiday at 9am. They then proceeded close there lines so I couldn't contact them. After I WENT THERE IN PERSON they said they would refund me, 5 days later I still have not been refunded, or given any apology or compensation... Edit- called up to follow up on my refund after it was over due, was told that "even thou you fully pay, you are not guaranteed a van" and it would be a further 2 to 3 weeks for my refund.
• MF

  Mark Farman

  Jul 22, 2026
  5.0
  Free upgrade from compact car and was given a new, fully equipped Vauxhall Mokka.
• QA

  qutaiba ali

  Jul 10, 2026
  1.0
  Booking Reference: 43QKGR This was the second worst car rental experience I’ve ever had—and unfortunately, the worst one was also with Enterprise, which makes it feel like this is a pattern rather than a one-off incident. From the moment I collected the vehicle until I returned it, I received no meaningful customer support. I was promised a callback from a manager, but more than 72 hours later, I’m still waiting. That speaks volumes about how little they value their customers. If you’re considering booking with Enterprise, I’d strongly recommend looking elsewhere. Save yourself the time, frustration, and disappointment, and don’t be convinced by the usual excuses—they won’t solve your problem.