Enterprise Car & Van Hire - Monmouth

Reviews

• TP

  TIM PRICE

  Aug 14, 2026
  1.0
  Leave well alone. Totally unacceptable service, paid for a Premium SUV Volvo XC90 7 seater only to be told on collection they did not have the Volvo XC90 available and that they only had the Volvo XC60 5 seater. Having phoned the branch and hour earlier to ask if I could pick up the vehicle at 10.30 instead of 1.30 was told YES the premium SUV ordered was ready for collection. On arriving to collect the vehicle was told they had tried to source the XC90 but were unsuccessful and that the XC60 was all they had available which I had no option but to accept as we were leaving for south Devon that same day. I asked why the branch had not informed us that they couldn't get the XC90 and offered us an alternative he couldn't answer. Booked the XC90 7 seater SUV for the extra space as we were taking an 88 year old disabled man with us and disability scooter, 12 year old grandson and fishing tackle 10 month old puppy and crate along with 2 other adults luggage and groceries. Consequently could not take fishing tackle, dog crate or groceries of which had to be put in the bin. Money in the bin and more money spent on food once we arrived in Devon. Offered me a 25% discount on next booking, I promptly replied that there will be no next booking.
• PH

  Paul Haines

  Jul 14, 2026
  5.0
  Great experience, highly recommend for cat and van rental
• AA

  al

  Jul 13, 2026
  1.0
  Would leave nil stars if option was available. The vehicle booked was not available because it had "not been returned". Instead of informing us of this in advance, a smaller van was simply presented as though it were the vehicle booked and pre-paid for. At no point were we contacted to explain the situation or ask whether a smaller vehicle would be acceptable. Had we not realised the size difference, one of our workers could have turned up on site with an unsuitable vehicle. The company had both our phone number and email address but made no attempt to make contact before 4 pm to advise the booked vehicle was unavailable. This lack of communication meant we wasted time and fuel travelling there; two people. Payment had been taken in advance, yet the branch staff were unable to process a refund immediately. This could leave customers, such as a young couple moving house, with their money tied up while having to find additional funds to hire another vehicle elsewhere. Overall, this was a breach of contract. The lack of communication and the presentation of a smaller van without any prior discussion gave the impression that they hoped we would simply accept it without noticing. Based on my experience, I would recommend avoiding this company. Sent an email detailing the episode on Friday last, after returning from the Monmouth branch. As of 10pm Monday, still no response. Assume branch staff would have also requested refund.
• CW

  Caroline Ward

  Jun 16, 2026
  5.0
  Great service from Dominic at the Monmouth branch , vehicle immaculate and reasonable price
• SP

  S P

  Jun 9, 2026
  1.0
  CANNOT BE RELIED ON. LOCATION BADLY MANAGED. Made a booking. Van not ready, I already made the journey to pick it up. Apparently I would just have to wait. No thank you! Hopefully they put some decent managers in - the last time I rented from this location it was well organised. Anyway I cancelled and the next booking I make will be to use up my nearly 6000 points and after that I will take my business elsewhere. If I could give less than 1 star I would!