Enterprise Car & Van Hire - Gilligham

Reviews

• GE

  George EODUK

  5 days ago
  2.0
  Used call centre line to book medium size van, on day of booking the branch called an stated no vans available, and could only provide large car, which i had no option but to accept… this in turn lead to me having to cancel several planned trips for house move as the car didnt have the height clearance for some household items.. I was left with no choice but to pay for a “man and van” to move larger items I wasnt hoping to get into rental vehicle. The staff at branch, I cannot fault there service…. But as this is now the second occasion the original vehicles I have booked have not been available on day of collection and only made aware on morning due to collect vehicles I doubtct ill be using enterprise again. online booking system and telephone systems are massively floored and do not check with branches for availability prior to accepting any bookings…. Even though I pacifically asked the call handler to check with branches prior to accepting my booking request because this issue occured last time.
• AA

  Archivist

  Aug 14, 2026
  5.0
  Nice folks, nice cars. Will use again.
• DW

  derrick williams

  Aug 1, 2026
  5.0
  Because of damage to my car, my car insurance arranged a car from Enterprise. The moment I stepped into the showroom I was impressed by the staff,who were so nice, proffesional and considerate of me and all the other customer there. Then when I was given a car to drive away, two members of staff seperatly, made sure I was happy and comfortable driving a automatic car, which I had not driven for a few years. So yes, my "takeaway" from using Enterprise, was how good the staff were, the car was really good too!
• JA

  Judith Adegbenro

  Jul 27, 2026
  1.0
  I rented a van online middle of June 2026. I got a call on the morning of collection from Enterprise to inform me that the van was not available. Although I was disappointed I moved on and waited for my refund to hit my account. After 2 weeks of waiting I called and I was informed that it had to be 10 working days before my refund was processed! Another couple of weeks went by and still no refund back to my credit card! when I called the adviser informed me that they had been told that my payment had gone through that I should give it a couple of days to hit my account, it has been another 2 weeks making it a total of 6 weeks and still my refund is not in sight!!! I am very disappointed with this poor service, I am getting charged interest for my credit card whilst Enterprise seats on my money! Absolutely useless company.
• NB

  Nick Buchanan

  Jul 16, 2026
  1.0
  Rented a Luton van several days in advance, only to be told they could not uphold the contract at 4.30pm the day before I was due to pick up the van as it had been rented out to someone else. I was due to pick up the van at 8.00am the following morning - aka I was given 1.5 business hours notice of cancellation. Was moving home the next morning, so had to panic call various companies. The only company able to accommodate me at short notice was an independent, local moving company. I've incurred an unplanned cost of over 450 on top of my original rental agreement with Enterprise, and will be seeking this from them accordingly. Complaint raised. If costs aren't covered due to admin errors by Enterprise - it goes to ombudsman, failing that - Small claims. Disgusting service