SIXT Car Hire - Manchester Piccadilly

Reviews

• AN

  Alexandra Norbury

  Aug 28, 2026
  1.0
  DO NOT USE! AWFUL EXPERIENCE. Having had a rental for 2 months, it has been 2 weeks since I returned and I have still not received my £750 deposit back. Offhire report confirms no damage and that it should be returned in full. Try calling and I just get passed from pillar to post! Absolutely appalling!
• ST

  simon tate

  Aug 18, 2026
  5.0
  This location is highly recommended. My family has used it two years in a row coming in from the USA for vacation. The staff are friendly and helpful. The cars are great. And big shout to Gordon who’s extremely helpful and friendly with our boys! ☺️
• PS

  Paul Streetly

  Aug 18, 2026
  1.0
  **Extremely poor experience with SIXT Manchester Piccadilly – I would strongly recommend avoiding this branch.** I prepaid for my rental, and when I arrived at Manchester Piccadilly I was offered what was **explicitly described to me as a “free upgrade”** by the branch manager, Kenneth Kelly. I accepted the vehicle on that basis. I then discovered that an additional charge had been taken from my card for the supposedly “free” upgrade. After raising the issue, I was told the money would be refunded and **SIXT subsequently issued me with a credit note for £218.96**. You would reasonably assume that receiving a credit note means you are actually going to receive the money back. Apparently not with SIXT. Despite repeated emails and chasing, the refund has still not been paid. SIXT then changed its position and claimed that because I had signed the rental agreement, I had accepted a paid “Choice Upgrade” – completely ignoring the fact that their branch manager had represented the upgrade to me as **free** before I accepted it. They then offered to refund only 50% as a “gesture of goodwill”. When I challenged the obvious contradiction – **if SIXT believes the charge was legitimate, why did SIXT issue me a credit note for £218.96?** – I received no satisfactory explanation and my subsequent correspondence has gone unanswered. The whole experience has been appalling. What should have been a straightforward car rental has turned into weeks of chasing a major international company to get money returned to me. I should not have to **beg a company to honour its own credit note**. I have now given SIXT final notice that unless the outstanding £218.96 is refunded, I intend to pursue recovery through the appropriate legal channels. For me, the most concerning part isn't even the money; it's the way the situation has been handled. I was told one thing at the branch, charged something different, issued a credit note, subsequently told the charge was valid, offered half my money back, and then ignored when I challenged the inconsistencies. **Absolutely dreadful customer service and a complete loss of trust in SIXT.** Based on my experience, I would strongly recommend that anyone hiring from this branch **carefully checks every charge and does not rely solely on verbal assurances about upgrades or additional costs.** I certainly won't be using SIXT again.
• RH

  Rob Highton

  Aug 12, 2026
  1.0
  Avoid at all costs. I had an absolutely appalling experience with SIXT Manchester Piccadilly. I was hit with a £140 damage charge for an alloy wheel despite having no knowledge of causing any damage. Weeks of back-and-forth followed. The whole experience was incredibly frustrating, with SIXT being completely unhelpful and standoffish throughout. My advice: use Avis instead. I’ve rented from them countless times without any problems and their customer service has been far better. I certainly won’t be using SIXT again.
• LM

  Luis Mestre

  Aug 2, 2026
  5.0
  By far the best car rental branch I have used and will continue to use. On top of great prices, there were no hidden charges or over pushing for extra insurances, just gave me the car, were honest about everything gave me an online form to add any damages not already reported. The service was honestly amazing. While handing the car over they asked if I had filled up the tank (I had actually forgotten) and since I was a bit early, they gave me back the keys and let me go and refuel (so I didn't pay their fuel rate). I have had so many scamy experiences with other car rentals that this was a breath of fresh air, truly great!

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