Enterprise Car & Van Hire - Manchester City Centre

Reviews

• DR

  David R05

  Sep 17, 2026
  4.0
  Clear swift process both online and with the desk employees.
• WR

  Wayne Ramwell

  Sep 14, 2026
  5.0
  This was my fourth time renting from this company, and once again the experience was excellent and completely smooth from start to finish. I have consistently found the service to be professional, friendly, and efficient. A special mention must go to Wiki, who has consistently provided exemplary customer service on my rentals, and to Aishah, who was also extremely helpful and professional. Both are a real asset to the company and a credit to the team. I would have no hesitation in renting from the company again and highly recommend them!
• DD

  Dan

  Sep 10, 2026
  5.0
  Staff here were lovely and I found the process of collecting and returning to be stress free. Walk around on collection was thorough and the staff member was transparent about a couple of minor cosmetic issues already recorded so that I would not be questioned on returning the vehicle. The man I met returning the vehicle was very pleasant and seemed as interested that my journey went well as he was in checking the car - very friendly - really made a difference after a long day on the road. I'm always nervous renting a car but Enterprise and their staff at Manchester Piccadilly were nothing but an honest and straightforward business to deal with. Thanks to all
• SS

  Sam

  Sep 6, 2026
  5.0
  Enterprise Rent-A-Car delivered an exceptional rental experience from start to finish. The staff was top-notch—fast, helpful, highly supportive, and thoroughly professional every step of the way. The process was smooth and hassle-free, making for a completely seamless service. Highly recommended, and I will definitely be choosing Enterprise again for my next car rental.
• SS

  Sabina Shahid

  Aug 19, 2026
  1.0
  I booked a vehicle several weeks in advance for collection on 20 August and return on 25 August. However, just 24 hours before my scheduled collection, I received a phone call from a member of staff at the branch who appeared to be trying to find reasons for me to cancel or change my booking. During the call, I was questioned about whether I was sure I needed a seven-seater vehicle, despite this being the vehicle I had specifically booked. I was also asked whether I was sure I could pay the £500 deposit by credit card, which I confirmed I was more than happy to do. Towards the end of the conversation, I was then told that I was apparently outside the branch’s “radius” and that my booking would therefore need to be transferred to another branch, at the new, significantly higher prices. I find this completely unacceptable. If there is a radius or local residency restriction that affects a customer’s eligibility to hire a vehicle, this should be made clear at the time of booking, not communicated to the customer just 24 hours before collection after they have made arrangements and planned their trip. I have hired vehicles from various companies and branches across England on numerous occasions and have never encountered anything like this. The member of staff I spoke to was extremely rude and unhelpful throughout the conversation. I subsequently spoke to the branch manager, expecting him to resolve the situation, but unfortunately his attitude was equally disappointing. When I explained the situation, he laughed and stated, “Well, you haven’t been in a car yet, so your feedback doesn’t matter.” I found this comment extremely disrespectful and completely inappropriate, particularly from a branch manager dealing with a genuine customer complaint. The overall behaviour of the staff was, quite frankly, atrocious. This situation has caused considerable inconvenience and has completely disrupted plans for my daughter’s birthday weekend. I have now been left having to pay almost double the price of the booking I made in advance due to what appears to be a lack of clear information and extremely poor handling of my booking by your staff. I am currently awaiting a response to be provided with with: * A copy of the policy or terms and conditions that state the relevant “radius” restriction. * Confirmation of where this restriction was displayed or communicated to me when I made my original booking. * An explanation as to why I was only informed of this restriction 24 hours before collection. * An explanation as to why my booking was accepted in the first place if I was apparently outside the permitted radius. * An explanation regarding the conduct and comments made by the branch manager. If this restriction is a mandatory eligibility requirement, I would expect it to have been clearly communicated before I completed my booking. This is also a legal requirement!

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