Enterprise Car & Van Hire - Manchester City Centre

Reviews

• ST

  Sadashivterdal Terdal

  1 day ago
  4.0
  If you would like to get 5-star reviews and remove negative reviews from Google, contact me via my profile; my WhatsApp contact details are listed there.
• AH

  Andrew Hill

  Jun 4, 2026
  5.0
  Our experience was exceptional. When I booked the car from the US the largest car I could book was a Volvo XC60. When we arrived in Manchester it was obvious that was too small. The staff in Manchester (Chatham Street) were phenomenal in getting things switched around for us so all our luggage would fit. The staff there were friendly, professional and great at their job. We dropped the car off at Birmingham Airport and the staff there were great as well. I dropped the car off and left my backpack in the car with passports. I received a call from the team 45 mins later letting me know i had left a bag in the car. I would have been completely and utterly lost and in a shambles stranded in a foreign country without my passport if they had not called. Wow!!! So thankful. Needless to say my experiences were off the charts amazing.
• AA

  A

  Jun 3, 2026
  3.0
  Just okay - staff were quite nice but it was a bit unorganised. They tried to charge me for my whole booking again when collecting the car although I had already paid online, then when returning my deposit they deducted the extra cover I had already paid for again. They also tried to charge for refill fee but as soon as I brought it up that it should’ve been like for like they dropped it so not sure if this is something they do to everyone as most people might just accept it as it’s only £30. Overall they fixed the issues once I explained but you need to make sure you know everything so they don’t charge you extra bc they aren’t keeping track of things and will charge you multiple times for the same thing.
• AA

  Ayesha Ali

  Jun 1, 2026
  5.0
  The team at this branch always go above and beyond for my rentals - amazing and friendly service
• CC

  Chris Adams (Chris)

  May 29, 2026
  1.0
  Absolute nightmare and would not recommend again. To clarify: I booked the rental car from Enterprise via booking.com and was only told less than 24 hours prior to pickup that the Manchester airport location does not accept deplaning customers. Given the timeframe I was unable to cancel and refund. As such booking.com and Enterprise put a note saying I could pick up from a city-centre location next to Manchester Picaddily as an alternative....sure However, this location shuts at 18:00, two hours before my train arrived into Manchester (the airport location is of course 24 hours, but for baffling reasons they wouldn't accept pick-up) As such I had to get another train ticket at my own expense....to go up earlier and pick-up the car, and wait around for four hours before my girlfriend could then arrive after work. I then discovered to great delight... that the Manchester Picaddilly rental location is only open for limited hours on Saturday and is shut on Sunday. Given our holiday was until Sunday, this would have ruined our plans. As such I then had to pay £65 extra AGAIN for the luxury of dropping off at the airport - the location I was supposed to pick-up from in the first place! The deplaning policy is madness. To add insult to injury, they have now contrived a "damage" which was not caused by us, to say the least I am extremely angry. For anyone asking, I can attach the photos they sent versus the ones we took of the car after we left it...they claim a missing handle and are trying to charge £100 for something NOT caused by us! Outrageous and terrible. Never use again.

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